Product Survey Questions
Find the right survey question for your product to get actionable feedback from your users. Learn when to ask, what to measure, and how to follow up.
CSAT 5: Product Satisfaction Surveys
- How would you rate your overall satisfaction with our product?
- How satisfied are you with our product?
- How would you rate the quality of our service?
- Overall, how satisfied are you with our product?
- How would you rate your experience with us?
- How satisfied are you with the results you're getting?
- How would you rate our product overall?
- How satisfied are you with our software?
- How would you rate the value you're getting?
- Overall, how well does our product meet your needs?
- How satisfied are you with our app's performance?
- How would you rate your overall experience?
- How satisfied are you with the quality of our product?
- How satisfied are you with the product's ease of use?
- How satisfied are you with the product's design?
- How satisfied are you with the product features?
- How satisfied are you with the product's reliability?
- How satisfied are you with the value for money?
- How satisfied are you with the product's durability?
- How satisfied are you with the customer service you received?
- How satisfied are you with our support team?
- How satisfied are you with how quickly we resolved your issue?
- How satisfied are you with the response time?
- How satisfied are you with the clarity of the information provided?
- How satisfied are you with the support resolution?
- How satisfied are you with your purchase experience?
- How satisfied are you with the checkout process?
- How satisfied are you with the ease of placing your order?
- How satisfied are you with the ordering process?
- How satisfied are you with the pricing?
- How satisfied are you with the delivery service?
- How satisfied are you with the shipping speed?
- How satisfied are you with our website experience?
- How satisfied are you with our mobile app?
- How satisfied are you with the ease of navigation?
- How satisfied are you with the site's loading speed?
- How satisfied are you with the search functionality?
- How satisfied are you with the information available on our site?
- How satisfied are you with your onboarding experience?
- How satisfied are you with the setup process?
- How satisfied are you with the communication you received from us?
- How satisfied are you with our pricing compared to alternatives?
- How satisfied are you with our response to your feedback?
- How happy are you with your experience so far?
- How happy are you with our service?
- How do you feel about us?
- How do you feel about the support you received?
- How was your shopping experience?
- How was your experience today?
- How satisfied are you with your help experience?
- How satisfied are you with your overall experience today?
- How does our product compare to others you have used?
- How does our service compare to competitors?
- How would you rate the accuracy of the information provided?
- How would you rate the quality of our product?
CSAT 2: Simple Satisfaction Surveys
- Did you find what you were looking for using the search?
- Was this article helpful?
- Did this feature work as expected?
- Was the checkout process easy?
- Did you accomplish what you came here to do?
- Was this information useful?
- Did this solve your problem?
- Was this page helpful?
- Was the setup process clear?
- Did this answer your question?
- Was this tutorial easy to follow?
- Did this feature meet your expectations?
- Was the import successful?
- Did you get what you needed?
- Was this documentation clear?
- Did this workflow make sense?
- Did this tool do what you expected?
- Did we meet your expectations?
- Did our product meet your expectations?
- Did our service meet your expectations?
- Was your issue resolved to your satisfaction?
- Did we resolve your issue on first contact?
- Was the support agent polite and respectful?
NPS: Loyalty Surveys
- How likely are you to recommend our app to a friend or colleague?
- How likely are you to recommend us to others?
- Would you recommend our product to a friend?
- How likely are you to recommend our service?
- Would you recommend us to other teams?
- How likely are you to recommend our platform?
- How likely are you to recommend our company?
- How likely are you to tell others about us?
- How likely are you to purchase from us again?
CES: Customer Effort Surveys
- How easy was it to complete your task?
- How easy was it to get your issue resolved?
- How easy was it to find what you needed?
- How much effort did it take to complete your purchase?
- How simple was the onboarding process?
- How easy was it to import your data?
- How easy was it to set up your account?
- How simple was it to integrate with your tools?
- How easy was it to customize your dashboard?
- How much effort did it take to invite your team?
- How easy was it to export your data?
- How easy was it to change your plan?
- How much effort did it take to learn the product?
- How easy was it to get started?
- How much effort did it take to understand the analytics?
- How easy was it to configure the settings?
- How easy was it to migrate from your previous tool?
- How easy was it to use our product?
- How easy was it to contact us when you needed help?
- How easy was it to understand our instructions or documentation?
- How easy was it to find what you were looking for?
- How easy was it to reach our customer support team?
- How easy was it to get your issue resolved by our support team?