Did you find what you were looking for using the search? Product Survey Question

Measure search effectiveness in real-time and catch usability issues before they lead to abandoned sessions and lost conversions.

Question type

Yes/No binary choice

Primary metric

CSAT (Customer Satisfaction Score)

Answer scale variations

Follow-Up Questions

Following up on search satisfaction helps you understand not just whether people found what they wanted, but what barriers stood in their way and how you can improve their experience. These questions reveal patterns in search behavior and content gaps that analytics alone can't capture.

Understanding search intent helps you identify whether the problem is missing content, poor labeling, or unclear organization. This direct insight reveals what users actually need versus what you think they need.

Knowing the specific friction points guides your improvement priorities. Different problems require different solutions—irrelevant results suggest algorithm issues, while terminology problems point to content labeling needs.

This broader context helps you understand the user's goal beyond their search query. Often the actual need differs from the search terms used, revealing opportunities to better align your content structure with user workflows.

When to Use This Question

SaaS Products: Within 5 seconds after a user completes a search query with zero results or performs three or more searches in quick succession, trigger an unobtrusive slide-in widget in the bottom corner—this catches frustration in real-time while the search context is still fresh and helps you identify gaps in your search index or documentation.

E-commerce: Display as an overlay modal immediately after a customer clicks back to search results or performs a refined search within 30 seconds of their initial query, especially during high-intent browsing sessions like sale periods—this timing captures whether your product categorization and filters are actually helping shoppers find what they need before they abandon their session.

Mobile Apps: Present as a native in-app prompt right after users tap a search result and then return to the search screen within 10 seconds, or after they've scrolled through more than 15 search results without selecting anything—this specific trigger identifies when your search algorithm is missing the mark and helps prioritize which search terms need better matching logic.

Web Apps: Show as a dismissible banner at the top of search results when users land on a search results page with fewer than 3 items, or after they've spent more than 45 seconds on the results page without clicking through—this placement respects their workflow while gathering data on whether sparse results indicate missing content or poor query interpretation.

Digital Products: Trigger a non-blocking toast notification when users close a search-initiated document or resource and return to the main interface within 2 minutes, particularly after documentation or help center searches—this catches the moment when they've either found or failed to find their answer, giving you direct insight into your content discoverability and search relevance.

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