Was the support agent polite and respectful? Product Survey Question
Measure the professional courtesy and respect your support team shows customers—a fundamental driver of satisfaction and repeat business.
Question type
Yes/No binary choice
Primary metric
CSAT (Customer Satisfaction Score)
Answer scale variations
| Style | Options |
|---|---|
| Typical choice | No Yes |
| More emphatic | Not at all Absolutely |
| Behavior-focused | Unprofessional Professional |
| Experience-based | Did not meet expectations Met expectations |
| Direct assessment | Disrespectful Respectful |
Follow-Up Questions
Understanding the baseline behavior is just the first step. These follow-up questions help you identify patterns in exceptional service and pinpoint training opportunities when interactions fall short.
This captures the actual behaviors that customers notice—whether it's greeting style, tone during problem-solving, or how the agent handled frustration—giving you concrete examples to reinforce or address in coaching.
This breaks politeness into specific touchpoints across the conversation, helping you identify whether issues cluster around openings, problem-solving, or closings—making training more targeted than generic "be polite" feedback.