Did our product meet your expectations? Product Survey Question
Quickly identify whether you're delivering on your promises and catch expectation mismatches that could lead to churn or negative reviews.
Question type
Yes/No binary choice
Primary metric
CSAT (Customer Satisfaction Score)
Answer scale variations
| Style | Options |
|---|---|
| Typical choice | No Yes |
| More emphatic | Did not meet expectations Met my expectations |
| Expectation-based | Fell short Exceeded expectations |
| Direct satisfaction | Not satisfied Satisfied |
Follow-Up Questions
Getting honest answers about whether a product met expectations is just the starting point. The real insight comes from understanding what those expectations were in the first place, and what specific aspects of the experience shaped the user's perception. Strategic follow-up questions turn a simple yes/no data point into actionable intelligence about product-market fit.
This uncovers the baseline assumptions users bring to your product, which often reveal gaps between your positioning and how people actually interpret your value proposition.
Pinpointing the specific dimension that drove their answer helps you understand whether satisfaction issues are concentrated in one area or spread across the experience.
This forward-looking question captures the delta between current reality and user needs, especially valuable for users who gave negative responses.