Was this information useful? Product Survey Question
Measure content effectiveness in real-time and quickly identify which information resonates with users to optimize your knowledge base and reduce support tickets.
Question type
Yes/No binary choice
Primary metric
CSAT (Customer Satisfaction Score)
Answer scale variations
| Style | Options |
|---|---|
| Typical choice | No Yes |
| More emphatic | Not useful Very useful |
| Value-focused | Did not help Helped me |
Follow-Up Questions
Understanding what makes information useful (or not) requires digging deeper than a simple thumbs up or down. These follow-up questions help you identify specific gaps in your content and understand what would make it more valuable to your users.
This open-ended question captures the "why" behind the rating—whether users found it too basic, too technical, incomplete, or exactly what they needed.
Knowing what users expected to find helps you identify content gaps and prioritize what to add or expand in your documentation.
This reveals specific improvements you can make to format and presentation, turning okay content into genuinely helpful resources.