Was this documentation clear? Product Survey Question
Instantly gauge whether your documentation is hitting the mark or leaving users confused, so you can prioritize clarity improvements where they matter most.
Question type
Yes/No binary choice
Primary metric
CSAT (Customer Satisfaction Score)
Answer scale variations
| Style | Options |
|---|---|
| Typical choice | No Yes |
| Clarity-focused | Not clear Clear |
| Helpfulness angle | Not helpful Helpful |
| Understanding-based | Confusing Easy to understand |
Follow-Up Questions
Understanding why documentation wasn't clear is crucial for improving your content. These follow-up questions help you identify specific pain points and gather actionable feedback about what needs to be fixed.
This open-ended question captures the exact pain points users experienced, giving you concrete areas to improve rather than just knowing something was wrong.
Understanding user intent helps you rewrite documentation from their perspective and ensure you're addressing the actual use cases people care about.
Categorizing feedback by documentation section helps you prioritize which areas need the most urgent attention and spot patterns in user confusion.