Was this documentation clear? Product Survey Question
Instantly gauge whether your documentation is hitting the mark or leaving users confused, so you can prioritize clarity improvements where they matter most.
Question type
Yes/No binary choice
Primary metric
CSAT (Customer Satisfaction Score)
Answer scale variations
| Style | Options |
|---|---|
| Typical choice | No Yes |
| Clarity-focused | Not clear Clear |
| Helpfulness angle | Not helpful Helpful |
| Understanding-based | Confusing Easy to understand |
Follow-Up Questions
Understanding why documentation wasn't clear is crucial for improving your content. These follow-up questions help you identify specific pain points and gather actionable feedback about what needs to be fixed.
This open-ended question captures the exact pain points users experienced, giving you concrete areas to improve rather than just knowing something was wrong.
Understanding user intent helps you rewrite documentation from their perspective and ensure you're addressing the actual use cases people care about.
Categorizing feedback by documentation section helps you prioritize which areas need the most urgent attention and spot patterns in user confusion.
When to Use This Question
SaaS Products: Deploy immediately after a user accesses documentation for the first time or revisits it within 24 hours, using an unobtrusive slide-in widget in the bottom corner of the doc page, because catching users while context is fresh maximizes response rates and helps you identify confusing sections before they cause support tickets.
E-commerce: Trigger after a customer views help articles related to returns, shipping, or account management for at least 30 seconds, placing it as a subtle inline prompt at the end of the article, because this timing indicates genuine engagement and reveals which documentation fails to answer common questions that drive cart abandonment.
Mobile Apps: Present following in-app help center interactions or when users access FAQ sections more than twice in a single session, using a native bottom sheet that slides up smoothly, because repeated documentation visits signal confusion and immediate feedback lets you fix problematic help content before app store ratings suffer.
Web Apps: Display within 10 seconds of closing a documentation modal or help overlay, implementing it as a toast notification in the top-right corner that auto-dismisses, because this captures sentiment while the experience is still active in memory and identifies which workflows need clearer guidance without interrupting the user's flow.
Digital Products: Show after users spend more than 2 minutes on getting started guides, tutorials, or feature documentation, embedding it as a persistent feedback button in the documentation sidebar, because longer reading times may indicate either thorough learning or struggle to find answers, and thumbs up/down simplicity removes friction from gathering this critical distinction.
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