Best Zonka Feedback Alternative 2026: feedback.tools
Zonka Feedback is an AI-powered customer feedback platform that combines surveys (NPS, CSAT, CES) with thematic analysis and sentiment detection across multiple channels.
feedback.tools is a simpler, more affordable alternative built for software teams that need in-app surveys with automated AI analysis at a fraction of the cost.
Features & Pricing
Below is a detailed side-by-side comparison of pricing and key features. All prices are approximate.
| Feature | Zonka Feedback | feedback.tools | Winner |
|---|---|---|---|
| Pricing model | Quote-based (starts at $199/mo for Feedback Management, $999/mo for AI features) | Surveys-based ($35/mo, $420/yr) | |
| 100 responses | Contact Sales ~$199/month ~$2,388/year | $35/month $420/year | feedback.tools saves $1,968/year |
| 500 responses | Contact Sales ~$199/month ~$2,388/year | $35/month $420/year | feedback.tools saves $1,968/year |
| 1K responses | Contact Sales ~$199/month ~$2,388/year | $35/month $420/year | feedback.tools saves $1,968/year |
| 5K responses | Contact Sales ~$199/month ~$2,388/year | $35/month $420/year | feedback.tools saves $1,968/year |
| 10K responses | Contact Sales ~$199/month ~$2,388/year | $35/month $420/year | feedback.tools saves $1,968/year |
| Data ownership | ✅ CSV/Excel export | ✅ CSV/Excel export | |
| AI-powered insights & analysis | ⚠️ $999/month add-on | ✅ Automated insights with categories | feedback.tools |
| Sentiment analysis | ⚠️ $999/month add-on | ✅ Automatic sentiment analysis | feedback.tools |
| AI-prioritized product backlog | ❌ | ✅ AI-prioritized product backlog | feedback.tools |
| Incident tracking & monitoring | ⚠️ Basic alerts only | ✅ Error monitoring & trend visualization | feedback.tools |
| JavaScript SDK | ⚠️ Embed-only widgets | ✅ Full SDK | feedback.tools |
| Surveys included | Unlimited | 1 survey | Zonka Feedback |
| Appearance customization | ✅ Customizable branding | ✅ | |
| User targeting | ✅ Advanced targeting with custom attributes | ✅ Target specific users |
Hidden Costs & Limitations of Zonka Feedback
⚠️ No transparent pricing: You must contact sales for a quote—actual costs are hidden behind demos and custom pricing.
⚠️ AI features cost 5x more: AI sentiment and thematic analysis require the $999/month add-on, separate from the $199/month base plan.
⚠️ Response limits not disclosed: Pricing scales with "feedback volume" and "data credits," but exact limits aren't published anywhere.
⚠️ No free plan: Unlike most competitors, there's no permanent free tier to test the platform beyond the 14-day trial.
⚠️ Device login restrictions: Users report limitations on the number of devices that can access the platform simultaneously.
Hidden Costs & Limitations of feedback.tools
No hidden costs! All the features listed are available on the Standard plan with no limits except the number of surveys.
Conclusion
feedback.tools is the better choice for SaaS teams who need affordable in-app surveys with built-in AI insights, saving nearly $2,000 per year over Zonka Feedback's opaque quote-based pricing.
