1M+ responses analyzed
Use continuous feedback and intelligent analysis to build products users love
From feedback to shipped, fast
1 AI reads every message and sorts it into bugs, requests and themes
Good tool, but it keeps logging me out
Week one on board. The dashboard logs me out every few minutes.
BugSession keeps droppingReports look solid, but a CSV export would save me an hour every Friday.
Feature RequestWants CSV exportThen billing: I could not find where to change the plan.
BugPlan settings are hard to findWhen our import broke, support replied in five minutes.
EmotionHappy with support speed2 Findings pile up into themes and get ranked by how many people ask
3 The customer hears back and knows the message landed
You said it, we built it 🎉
Hi Jane,
We read your message and got to work. All three are live today:
Nick,
TaskFlow team
Creating software isn't the issue anymore. The real challenge is knowing what to create
Ask your users what they think about your product at the right moment, when they actually want to share feedback
Ask users about their overall satisfaction.
Find out what users love most about your product and what needs improvement.
Ask users if they'd recommend your product.
Understand the reasons behind user loyalty and word-of-mouth growth.
Ask users how easy it is to use your product.
Identify barriers and simplify their experience.
Distribute your surveys wherever your users are
Show a survey as a popup on your website.
Embed a survey in-app, inside your page.
Collect answers right inside an email.
Run a survey inside your mobile app.
Share a direct link to a survey anywhere.
Share a survey as a printed or on-screen QR code.
Forward any email to save it as feedback.
Turn raw responses into answers you can act on
A dashboard with insights that answers the questions you care about.
See the dashboardA regular digest of what your users are telling you.
Pull raw data into your own custom solutions and build anything by hand.
DocumentationQuery and analyze your data directly from AI tools.
Send feedback to Slack, Discord, GitHub, webhooks and other third-party tools.
Explore integrationsGet a daily dashboard showing exactly how your product performs in the real world and what users need next.
Stop guessing priorities. See which features users actually want, which pain points block adoption, and where to focus your roadmap.
Catch issues before they become churn. Spot patterns in user feedback, identify at-risk accounts, and turn problems into retention opportunities.
Real-time pulse on what users think about your product
One clear number that shows how users feel about your product and whether satisfaction is improving over time.
See which features users keep asking for and which bugs are causing the most frustration, so you know exactly where to focus your efforts.
Automated priority list based on user feedback records
Stop drowning in scattered comments across Slack, email, support tickets, and spreadsheets. Get one organized view of everything users are telling you.
Critical issues are automatically categorized and ranked by how many users report them, so high-impact bugs and popular feature requests rise to the top.
Your users speak dozens of languages, but you get insights in one. AI translates and analyzes feedback from anywhere in the world.
Connect user requests to shipped features, so you can show people their voice matters. Turn satisfied users into your best promoters.
Want to see it with real data?
Open live demo
You won't want to work with user feedback any other way
AI groups thousands of comments into clear themes automatically, showing you which features users want most and which bugs are driving them away.
Get startedTrack how each product update impacts satisfaction over time. See which changes users love and which ones miss the mark, so you can iterate with confidence.
Get startedUnderstand the intensity behind feedback: distinguish between mild frustration and deal-breaker problems, or curiosity versus strong demand. Prioritize what really moves the needle.
Get startedGet notified immediately when multiple users report the same critical issue. Catch problems before they escalate and damage retention.
Get started
feedback.tools is infrastructure, not a black box. Full control of your data and how your widget looks.
Access every survey, response, and insight programmatically. Pull your raw feedback into your own data warehouse, BI tools, or internal dashboards, with no lock-in, ever.
Connect your feedback directly to AI agents and assistants. Let Claude, Cursor, or your own LLM workflows query, analyze, and act on customer feedback in real time.
Use our built-in widget and customize it to your brand pixel-perfectly, or build your own survey UI on top of the API. feedback.tools works as a pure backend, so the frontend is yours.
Bring in feedback from your existing tools and export everything anytime. Your data is portable, queryable, and never trapped behind our platform.
curl -X POST \
https://feedback.tools/api/public/v2/surveys/:id/resposes/ \
-d '{
"score": 5,
"text": "Love the new dashboard!"
}'All included out of the box at no additional cost.
Connect feedback.tools to the tools your team already uses
Send every request to any tool or app you use.
Send every survey response to a Slack channel the moment it comes in.
Push every survey response to a Discord channel as it arrives.
Push a feedback theme to GitHub as a ready-to-triage issue.
Released an open source React library for customer feedback surveys.
Added CES and NPS survey support. You can now measure customer effort and loyalty alongside satisfaction scores.
Dashboard redesign focused on the Insights Hub. Bullet list replaced with cards. Insight types are now grouped with distinct visual styles.
Shopify plugin to collect post-purchase customer feedback and track satisfaction. Available now in the Shopify App Store.
Users are telling you exactly how to improve your product. Build a continuous pipeline that captures feedback, spots patterns with AI, and ships exactly what users need.
Choose the right satisfaction metric for your product. Learn when to use NPS vs CSAT and how to turn scores into actionable improvements.
Horizontal AI solutions can't handle feedback at scale. Their context windows are limited, so they lose information with large volumes. Plus, you'd need to build the entire infrastructure yourself: integrations, databases, pipelines, and maintenance.
feedback.tools is purpose-built infrastructure for continuous feedback loops. We handle collection across channels, AI analysis that processes every response accurately, automated categorization, and clear dashboards with integrations ready to go.
Even OpenAI uses a dedicated feedback platform when users cancel a ChatGPT subscription.
Other platforms hit you with hidden costs, especially for AI processing. They charge per response, which gets expensive fast when you're collecting real feedback at scale.
We offer fixed pricing with unlimited response processing. No surprises, no per-response fees.
More importantly, other tools give you abstract topic clouds that don't tell you what to do next. We deliver development-ready insights: specific, actionable items your team can immediately work on. Not vague themes, but clear direction on what to build and fix.
Minutes. Create your first survey and you're ready to go. We give you a direct link you can share immediately.
Need in-app surveys or more complex integrations? We provide an SDK that makes it straightforward. No massive implementation project, no dedicated dev sprint. Just quick setup and you're collecting feedback.
