*feedback.tools

Customer Feedback
Analytics Platform

Use continuous feedback and intelligent analysis to build products users love

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Customer Feedback Analytics Platform

From feedback to shipped — fast

AI captures and sorts every piece of feedback, so you always know what to build next and ship it faster

1Capture
2Understand
Type
Feature request
Summary
Add CSV export for reports
Theme
Data export
Requested by
48 customers
Trend
↑ 12 this week
Priority
High
3Ship
  • Track every incoming request in one place
  • Measure customer satisfaction over time
  • Keep full context for every request
  • Respond fast with a built-in assistant
  • Make users genuinely feel heard
Get startedFree setup help
Creating software isn't the issue anymore—the real challenge is knowing what to create

Surveys

Ask your users what they think about your product at the right moment, when they actually want to share feedback

  • Customer Satisfaction Survey

    Customer Satisfaction Survey

    Ask users about their overall satisfaction.

    Find out what users love most about your product and what needs improvement.

    Learn more
  • Customer Loyalty Survey

    Customer Loyalty Survey

    Ask users if they'd recommend your product.

    Understand the reasons behind user loyalty and word-of-mouth growth.

    Learn more
  • Customer Effort Survey

    Customer Effort Survey

    Ask users how easy it is to use your product.

    Identify barriers and simplify their experience.

    Learn more

Input

Distribute your surveys wherever your users are

  • In-app widget

    Embed a survey widget directly into your website or web app.

  • Inline in email

    Collect answers right inside an email message.

  • Mobile app

    Run surveys natively in your mobile application.

  • Direct link

    Share a direct link to the survey anywhere.

  • QR code

    Print or display a QR code that opens the survey.

  • Email inbox

    Forward any email to save it as feedback.

Output

Turn raw responses into answers you can act on

Designed for SaaS and apps

  • Founders

    Get a daily dashboard showing exactly how your product performs in the real world and what users need next.

  • Product Teams

    Stop guessing priorities. See which features users actually want, which pain points block adoption, and where to focus your roadmap.

  • Customer Success Teams

    Catch issues before they become churn. Spot patterns in user feedback, identify at-risk accounts, and turn problems into retention opportunities.

Feedback Dashboard

Real-time pulse on what users think about your product

Feedback Dashboard

  • Satisfaction score

    One clear number that shows how users feel about your product and whether satisfaction is improving over time.

  • Spot trends in requests

    See which features users keep asking for and which bugs are causing the most frustration, so you know exactly where to focus your efforts.

Insights Hub

Automated priority list based on user feedback records

Insights Hub

  • Turn feedback chaos into a clear backlog

    Stop drowning in scattered comments across Slack, email, support tickets, and spreadsheets. Get one organized view of everything users are telling you.

  • Never miss what matters

    Critical issues are automatically categorized and ranked by how many users report them, so high-impact bugs and popular feature requests rise to the top.

  • Multi-language support

    Your users speak dozens of languages, but you get insights in one. AI translates and analyzes feedback from anywhere in the world.

  • Close the feedback loop

    Connect user requests to shipped features, so you can show people their voice matters. Turn satisfied users into your best promoters.

Want to see it with real data?

Open live demo
Live demo dashboard preview

AI Feedback Intelligence

You won't want to work with user feedback any other way

  • Key Theme Extraction

    AI groups thousands of comments into clear themes automatically, showing you which features users want most and which bugs are driving them away.

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  • Insight Trend Analysis

    Track how each product update impacts satisfaction over time. See which changes users love and which ones miss the mark, so you can iterate with confidence.

    Get started

  • Sentiment Analysis

    Understand the intensity behind feedback—distinguish between mild frustration and deal-breaker problems, or curiosity versus strong demand. Prioritize what really moves the needle.

    Get started

  • Smart Alert System

    Get notified immediately when multiple users report the same critical issue. Catch problems before they escalate and damage retention.

    Get started

Your Data, Your Rules

feedback.tools feedback.tools is infrastructure, not a black box. Full control of your data and how your widget looks.

  • Access every survey, response, and insight programmatically. Pull your raw feedback into your own data warehouse, BI tools, or internal dashboards, with no lock-in, ever.

  • Connect your feedback directly to AI agents and assistants. Let Claude, Cursor, or your own LLM workflows query, analyze, and act on customer feedback in real time.

  • Use our built-in widget and customize it to your brand pixel-perfectly, or build your own survey UI on top of the API. feedback.tools feedback.tools works as a pure backend, so the frontend is yours.

  • Bring in feedback from your existing tools and export everything anytime. Your data is portable, queryable, and never trapped behind our platform.

Submit a survey response
curl -X POST \
  https://feedback.tools/api/v1/surveys/:id/respond/ \
  -d '{
    "score": 5,
    "text": "Love the new dashboard!"
  }'

All included out of the box at no additional cost.

The home for all your customer requests

Connect feedback.tools feedback.tools to the tools your team already uses

Webhook

Send every request to any tool or app you use.

Slack

Send every survey response to a Slack channel the moment it comes in.

Discord

Push every survey response to a Discord channel as it arrives.

GitHub

Push a feedback theme to GitHub as a ready-to-triage issue.

View all integrations

FAQ

Why not ChatGPT or Claude?

Horizontal AI solutions can't handle feedback at scale. Their context windows are limited, so they lose information with large volumes. Plus, you'd need to build the entire infrastructure yourself: integrations, databases, pipelines, and maintenance.

feedback.tools feedback.tools is purpose-built infrastructure for continuous feedback loops. We handle collection across channels, AI analysis that processes every response accurately, automated categorization, and clear dashboards with integrations ready to go.

Even OpenAI uses a dedicated feedback platform when users cancel a ChatGPT subscription.

OpenAI uses Qualtrics for subscription cancellation feedback

Why choose feedback.tools?

Other platforms hit you with hidden costs, especially for AI processing. They charge per response, which gets expensive fast when you're collecting real feedback at scale.

We offer fixed pricing with unlimited response processing. No surprises, no per-response fees.

More importantly, other tools give you abstract topic clouds that don't tell you what to do next. We deliver development-ready insights: specific, actionable items your team can immediately work on. Not vague themes, but clear direction on what to build and fix.

How long does it take to implement?

Minutes. Create your first survey and you're ready to go. We give you a direct link you can share immediately.

Need in-app surveys or more complex integrations? We provide an SDK that makes it straightforward. No massive implementation project, no dedicated dev sprint. Just quick setup and you're collecting feedback.

Create your first survey
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Free setup help
We’ll help you get everything set up.