Customer Effort Survey (CES)

Find out where users struggle to get things done,
and which barriers to remove first

How easy was it to complete your task?
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Setup
7-day free trial. No credit card required.

From feedback to shipped, fast

1 AI reads every message and sorts it into bugs, requests and themes

Jane CooperHead of Support at AcmeToday, 10:24

Good tool, but it keeps logging me out

Week one on board. The dashboard logs me out every few minutes.

BugSession keeps dropping

Reports look solid, but a CSV export would save me an hour every Friday.

Feature RequestWants CSV export

Then billing: I could not find where to change the plan.

BugPlan settings are hard to find

When our import broke, support replied in five minutes.

EmotionHappy with support speed

2 Findings pile up into themes and get ranked by how many people ask

BugFeature RequestEmotionAI groups every finding
Demand ranks the list
Your code agent ships the fix

3 The customer hears back and knows the message landed

TaskFlow teamto jane@acme.comShipped

You said it, we built it 🎉

Hi Jane,

We read your message and got to work. All three are live today:

  • Sessions stay open, the logout bug is gone
  • CSV export is live in reports
  • Plan settings sit at the top of billing

Nick,
TaskFlow team

  • Track every incoming request in one place
  • Measure customer satisfaction over time
  • Keep full context for every request
  • Respond fast with a built-in assistant
  • Make users genuinely feel heard

All your feedback in one place

A real-time pulse on what users think, and an automated priority list of what to fix first

Feedback Dashboard
  • Satisfaction score

    One clear number that shows how users feel about your product and whether satisfaction is improving over time.

  • Spot trends in requests

    See which features users keep asking for and which bugs are causing the most frustration, so you know exactly where to focus your efforts.

Want to see how it works?

What your customer sees

One question, a few seconds, no interruption to the shopping.

Open store demo

AI Feedback Intelligence

You won't want to work with user feedback any other way

  • Bugs and Requests, Extracted

    Bugs and Requests, Extracted

    Every open-ended answer is sorted into bugs, feature requests and emotions as it arrives, each with the exact quote. AI reads your website first, so findings fit your product.

    Get started
  • Automatic Themes

    Automatic Themes

    See what users ask for most, and how many responses back each request. Findings are grouped into named themes, mixed topics get split, and near-duplicates get merged.

    Get started
  • Weekly AI Digest

    Weekly AI Digest

    Spot rising bugs and growing demand without digging through responses. Each week the dashboard compares every theme with the previous week, shows the percent change and adds a short summary.

    Get started
  • Multilingual Surveys

    Multilingual Surveys

    Add your translations and visitors see the survey in their browser's language. Answers arrive in any language, analysis comes in the one you pick from 50, and quotes stay untouched.

    Learn more

Everything included. One price.

Unlimited responses. No extra charges.

One price per survey, with everything included from day one: every survey type, multilingual surveys, AI analysis, the API and SDK, integrations and the MCP server.

Standard

For startups and small to mid-size product teams

$35/ month
per survey, billed annually

Collect feedback

  • 5,000 responses per month per survey
  • CSAT, NPS, CES & free-text surveys
  • Popup, inline & button widgets
  • Direct link & QR code sharing
  • REST API & SDK, bring your own UI
  • Multilingual surveys
  • Manual feedback entry with attachments

AI analysis

  • AI extraction of bugs, requests & emotions
  • Automatic themes with exact quotes
  • AI analysis tuned to your product
  • Weekly AI digest

Dashboard & data

  • Insights dashboard with trends & filters
  • Response inbox with attachments & metadata
  • CSV export of all responses

Integrations

  • Slack, Discord, GitHub & webhooks
  • MCP server & AI agent setup
7-day free trial. No credit card required.

Custom

For bigger teams with specific needs

Collect feedback

  • Response limits based on your needs
  • CSAT, NPS, CES & free-text surveys
  • Popup, inline & button widgets
  • Direct link & QR code sharing
  • REST API & SDK, bring your own UI
  • Multilingual surveys
  • Manual feedback entry with attachments

AI analysis

  • AI extraction of bugs, requests & emotions
  • Automatic themes with exact quotes
  • AI analysis tuned to your product
  • Weekly AI digest

Dashboard & data

  • Insights dashboard with trends & filters
  • Response inbox with attachments & metadata
  • CSV export of all responses

Integrations

  • Slack, Discord, GitHub & webhooks
  • MCP server & AI agent setup

Branding

  • No feedback.tools branding
Contact us
We adapt the setup to your needs.