Sep 14, 2026
Screenshots in feedback
Respondents can now attach a screenshot of the page to their answer. It shows in the response card, next to the text.
Blog
Sep 11, 2026Feedback forms
A plain feedback form for your product: one open question and a text field, without scoring. Users open it, write what they think, send it and get back to work.
Sep 2, 2026Multilingual surveys
Translate a survey into as many languages as you need. Each respondent sees it in their own language, and every answer lands in one report.
Aug 31, 2026Free Shopify survey app: CSAT and how did you hear about us
Our post-purchase survey app is now free with unlimited responses, adds a second survey asking buyers how they heard about the store, and works in six languages.
Aug 30, 2026What is a 5-Star Rating? The Scale Everyone Reads Wrong
A 5-star rating looks like a scale from 1 to 5. In practice it is a thumbs up or down. What the research says about the J-curve, why 4.9 sells worse than 4.7, and when stars are the wrong tool.
Aug 26, 2026Shopify Additional Scripts Deprecation Broke Your Post Purchase Survey
The Additional Scripts deprecation hit non-Plus Shopify stores on August 26. Tracking pixels have a documented fix. Post purchase surveys on the Thank you page do not, and the breakage is silent.
Aug 7, 2026Product context
Surveys are now analyzed with your product in mind, from context pre-filled out of your product URL.
Jul 24, 2026From popup to QR code
Popup, inline, SDK, API, direct link, QR code. New channels to deliver a survey and collect answers wherever your users are.
Jul 17, 2026Add feedback manually
Feedback from an email, a chat, or a call can now be added to a survey by hand, with attachments and user attribution.
Feb 11, 202613 Best Customer Feedback Tools in 2026
A curated list of the best customer feedback tools in 2026, comparing features, pricing, and use cases.
Jan 20, 2026Open source React feedback surveys library
Released an open source React library for customer feedback surveys.
Jan 11, 2026CES and NPS surveys
Added CES and NPS survey support. You can now measure customer effort and loyalty alongside satisfaction scores.