CES and NPS Surveys
Added CES and NPS survey support. You can now measure customer effort and loyalty alongside satisfaction scores.
Track customer effort and loyalty with the newly added CES and NPS surveys.
CES
CES measures how much effort users need to accomplish their goals. The classic question: "How easy was it to complete your task?"
Place CES surveys at friction points in your product. When users struggle, they'll tell you exactly what made it hard. This gives you a clear roadmap for improvements.
NPS
NPS measures loyalty with a simple 0-10 scale: "How likely are you to recommend us?"
Use NPS to identify your biggest fans and your biggest critics. Low scores often come with detailed feedback showing exactly what's blocking recommendations.
Both survey types include automatic follow-up text fields, so you get the score plus the context behind it.
