Best UserVoice Alternative 2026: feedback.tools
UserVoice is a customer intelligence platform for enterprise B2B SaaS companies, helping product teams turn scattered feedback into actionable insights with AI-powered analysis and revenue-linked prioritization.
feedback.tools takes a simpler, more affordable approach designed for development teams who want powerful AI feedback analysis without the enterprise complexity or $16,000+ annual commitment.
Features & Pricing
Below is a detailed side-by-side comparison of pricing and key features. All prices are approximate.
| Feature | UserVoice | feedback.tools | Winner |
|---|---|---|---|
| Pricing model | User-based, $16,000/year minimum | Surveys-based, $35/month or $420/year | |
| 100 responses | $16,000/year | $35/month $420/year | feedback.tools saves $15,580/year |
| 500 responses | $16,000/year | $35/month $420/year | feedback.tools saves $15,580/year |
| 1K responses | $16,000/year | $35/month $420/year | feedback.tools saves $15,580/year |
| 5K responses | $16,000/year | $35/month $420/year | feedback.tools saves $15,580/year |
| 10K responses | $16,000/year | $35/month $420/year | feedback.tools saves $15,580/year |
| Data ownership | ✅ CSV/Excel export | ✅ CSV/Excel export | |
| AI-powered insights & analysis | ✅ AI Idea Insights & Theme Detection | ✅ Automated insights with categories | |
| Sentiment analysis | ✅ Urgency Scoring (1-5 scale) | ✅ Automatic sentiment analysis | |
| AI-prioritized product backlog | ✅ Revenue-linked prioritization | ✅ AI-prioritized product backlog | |
| Incident tracking & monitoring | ❌ | ✅ Error monitoring & trend visualization | feedback.tools |
| JavaScript SDK | ⚠️ Widget embed only, limited control | ✅ Full JavaScript SDK | feedback.tools |
| Surveys included | ⚠️ Add-on feature (Validation product) | ✅ 1 survey included | feedback.tools |
| Appearance customization | ✅ Widget customization | ✅ Colors, fonts, styling | |
| User targeting | ✅ Advanced segmentation | ✅ Target specific users |
Hidden Costs & Limitations of UserVoice
⚠️ $16,000/year minimum: No matter how small your needs, you're paying at least $16,000 annually with quarterly billing required upfront.
⚠️ User limits, not responses: Plans cap the number of unique users who can submit feedback (200-5,000), not the volume of responses you collect.
⚠️ Must talk to sales: No self-service signup or transparent pricing—all purchases require a sales call and negotiation.
⚠️ Extras cost more: SSO, advanced whitelabeling, Gainsight/FullStory integrations, localization, and NPS widgets all require additional payment beyond the base plan.
Hidden Costs & Limitations of feedback.tools
No hidden costs! All the features listed are available on the Standard plan with no limits except the number of surveys.
Conclusion
If you're a development team looking for powerful AI feedback analysis without the enterprise price tag, feedback.tools offers the same core capabilities for 97% less.
