Delighted Alternative
feedback.tools is a more affordable and simpler alternative to Delighted for SaaS products and applications.
Delighted is an experience management platform focused on collecting customer feedback through proven CX methodologies like NPS, CSAT, and CES.
Note: Delighted is shutting down on June 30, 2026.
feedback.tools is built for the long term, offering AI insights and product feedback analysis that teams can rely on as their product grows.
Pricing & Features
Below is a detailed side-by-side comparison of pricing and key features. All prices are approximate.
| Feature | Delighted | feedback.tools | Winner |
|---|---|---|---|
| Pricing model | Response-based | Surveys-based | |
| 100 responses | $39/month | $35/month $420/year | feedback.tools saves $48/year |
| 500 responses | $249/month | $35/month $420/year | feedback.tools saves $2,568/year |
| 1K responses | Contact Sales | $35/month $420/year | feedback.tools |
| 5K responses | Contact Sales | $35/month $420/year | feedback.tools |
| 10K responses | Contact Sales | $35/month $420/year | feedback.tools |
| Data export | ❌ | ✅ CSV/Excel export | feedback.tools |
| AI-powered insights & analysis | ❌ | ✅ Automated insights with categories | feedback.tools |
| Sentiment analysis | ❌ | ✅ Automatic sentiment analysis | feedback.tools |
| Product backlog with priorities | ❌ | ✅ AI-prioritized backlog | feedback.tools |
| Error Monitoring | ❌ | ✅ Error monitoring & trend visualization | feedback.tools |
| JavaScript SDK | ✅ | ✅ | |
| Surveys included | ✅ Unlimited | ✅ 1 survey | Delighted |
| Appearance customization | ✅ Logo & colors | ✅ | |
| User targeting | ❌ | ✅ Target specific users | feedback.tools |
Conclusion
For teams needing a stable, long-term feedback solution with powerful AI insights, feedback.tools is the clear choice since Delighted is shutting down in June 2026.