Best Delighted Alternative 2026: feedback.tools
Note: Delighted is shutting down on June 30, 2026.
Delighted is a self-serve customer experience platform that helps companies collect NPS, CSAT, and CES feedback across multiple channels including email, web, SMS, and in-person kiosks.
feedback.tools is designed specifically for software development teams who need in-app surveys with AI-powered insights that automatically categorize feedback, identify bugs, and prioritize feature requests without manual tagging.
Features & Pricing
Below is a detailed side-by-side comparison of pricing and key features. All prices are approximate.
| Feature | Delighted | feedback.tools | Winner |
|---|---|---|---|
| Pricing model | Response-based (monthly responses) | Surveys-based (unlimited responses) | |
| 100 responses | $35/month N/A | $35/month $420/year | |
| 500 responses | $224/month N/A | $35/month $420/year | feedback.tools saves $2,268/year |
| 1K responses | $449/month N/A | $35/month $420/year | feedback.tools saves $4,968/year |
| 5K responses | Contact Sales Contact Sales | $35/month $420/year | feedback.tools |
| 10K responses | Contact Sales Contact Sales | $35/month $420/year | feedback.tools |
| Data ownership | ✅ CSV/Excel export | ✅ CSV/Excel export | |
| AI-powered insights & analysis | ⚠️ Keyword-based Smart Trends | ✅ Automated insights with categories | feedback.tools |
| Sentiment analysis | ⚠️ Keyword-based themes | ✅ Automatic sentiment analysis | feedback.tools |
| AI-prioritized product backlog | ❌ | ✅ AI-prioritized product backlog | feedback.tools |
| Incident tracking & monitoring | ⚠️ Keyword alerts only | ✅ Error monitoring & trend visualization | feedback.tools |
| JavaScript SDK | ⚠️ Embed-only web snippet | ✅ Full programmatic SDK | feedback.tools |
| Surveys included | Unlimited surveys | 1 survey included | Delighted |
| Appearance customization | ✅ Logo and color branding | ✅ Appearance customization | |
| User targeting | ✅ Custom properties & segmentation | ✅ Target specific users |
Hidden Costs & Limitations of Delighted
⚠️ Platform sunset June 30, 2026: Delighted will be discontinued, making it unsuitable for long-term commitment or annual contracts.
⚠️ Hard monthly response caps: When you hit your monthly limit, all surveys immediately close with no grace period or overage option.
⚠️ Unused responses expire: Responses don't roll over to the next month, so unused capacity is lost.
⚠️ Limited delivery channels on lower tiers: Email, SMS, and SDK access require Premium plans ($224+/month), free and starter plans support only link surveys.
⚠️ Live chat support paywalled: Support is self-serve only until you reach the Premium tier at $224/month.
⚠️ Survey send limits: Even if you have response capacity, there are hard monthly caps on surveys sent (1,000 on Free, 10,000 on Premium).
Hidden Costs & Limitations of feedback.tools
No hidden costs! All the features listed are available on the Standard plan with no limits except the number of surveys.
Conclusion
If you're looking for a long-term feedback solution specifically for SaaS products, feedback.tools offers better value with unlimited responses, AI-powered insights, and no platform sunset risk.
