Best Canny Alternative 2026: feedback.tools
Canny is a customer feedback management platform that helps B2B SaaS companies collect, organize, and prioritize feature requests from multiple sources using AI-powered automation.
feedback.tools is a lightweight feedback platform built specifically for software development teams, offering AI-powered insights, sentiment analysis, and incident tracking at a predictable per-survey price instead of per-user pricing that scales unpredictably.
Features & Pricing
Below is a detailed side-by-side comparison of pricing and key features. All prices are approximate.
| Feature | Canny | feedback.tools | Winner |
|---|---|---|---|
| Pricing model | Per tracked user | Per survey | |
| 100 responses | $24/month $228/year | $35/month $420/year | Canny saves $192/year |
| 500 responses | $156/month $1,500/year | $35/month $420/year | feedback.tools saves $1,080/year |
| 1K responses | $311/month $2,988/year | $35/month $420/year | feedback.tools saves $2,568/year |
| 5K responses | $656/month $6,300/year | $35/month $420/year | feedback.tools saves $5,880/year |
| 10K responses | ~$1,200/month ~$11,520/year | $35/month $420/year | feedback.tools saves $11,100/year |
| Data ownership | ✅ CSV export via API | ✅ CSV/Excel export | |
| AI-powered insights & analysis | ⚠️ Comment summaries only (Pro plan) | ✅ Automated insights with categories | feedback.tools |
| Sentiment analysis | ❌ | ✅ Automatic sentiment analysis | feedback.tools |
| AI-prioritized product backlog | ⚠️ Manual voting-based prioritization | ✅ AI-prioritized product backlog | feedback.tools |
| Incident tracking & monitoring | ❌ | ✅ Error monitoring & trend visualization | feedback.tools |
| JavaScript SDK | ⚠️ Embed widget only | ✅ Full SDK | feedback.tools |
| Surveys included | ❌ Feedback portal only | ✅ 1 survey | feedback.tools |
| Appearance customization | ✅ Custom domains & styling | ✅ Colors, fonts, styling | |
| User targeting | ⚠️ Pro plan only | ✅ Target specific users | feedback.tools |
Hidden Costs & Limitations of Canny
⚠️ Auto-upgrades on user limit: If you exceed your tracked user limit without setting a spend cap, Canny automatically upgrades you to the next tier and charges a prorated amount.
⚠️ PM integrations cost extra: Popular integrations like Jira, Linear, ClickUp, and Asana require the Pro plan at $79+/month, not available on Free or Core.
⚠️ Remove branding requires Business plan: Only the Business tier (custom pricing for 5,000+ users) allows removing Canny branding and email whitelabeling.
⚠️ Limited manager seats: Free and Core plans are restricted to 5 manager seats; Pro allows 10; unlimited only on Business.
⚠️ User segmentation requires Pro: Advanced filtering and segmentation by customer attributes requires upgrading to the Pro plan at $79+/month.
⚠️ Single roadmap on lower tiers: Free and Core plans only support 1 roadmap; unlimited roadmaps require Pro or Business.
⚠️ Legacy plan sunset: Legacy free plan users with 25+ tracked users must upgrade by December 2025 or lose admin access.
Hidden Costs & Limitations of feedback.tools
No hidden costs! All the features listed are available on the Standard plan with no limits except the number of surveys.
Conclusion
If you need a simpler, more affordable feedback solution for software teams that doesn't scale costs based on user activity, feedback.tools delivers AI-powered insights at a flat rate of $35/month.
