Best SurveyMonkey Alternative 2026: feedback.tools
SurveyMonkey is an online survey platform with extensive templates and integrations, focused on making feedback collection easy for teams and enterprises.
feedback.tools is an in-app survey tool designed for software teams who want AI-powered insights, simpler setup, and more affordable pricing.
Features & Pricing
Below is a detailed side-by-side comparison of pricing and key features. All prices are approximate.
| Feature | SurveyMonkey | feedback.tools | Winner |
|---|---|---|---|
| Pricing model | Per-user subscription with annual response quotas | Surveys-based | |
| 100 responses | $99/month $39/month ($468/year) | $35/month $420/year | feedback.tools saves $48/year |
| 500 responses | $99/month $39/month ($468/year) | $35/month $420/year | feedback.tools saves $48/year |
| 1K responses | $99/month $39/month ($468/year) | $35/month $420/year | feedback.tools saves $48/year |
| 5K responses | ❌ No monthly billing $139/month ($1,668/year) | $35/month $420/year | feedback.tools saves $1,248/year |
| 10K responses | Contact Sales | $35/month $420/year | feedback.tools |
| Data ownership | ✅ CSV/Excel export | ✅ CSV/Excel export | |
| AI-powered insights & analysis | ⚠️ Team Premier+ only | ✅ Automated insights with categories | feedback.tools |
| Sentiment analysis | ⚠️ Team Premier+ only | ✅ Automatic sentiment analysis | feedback.tools |
| AI-prioritized product backlog | ❌ | ✅ AI-prioritized product backlog | feedback.tools |
| Incident tracking & monitoring | ❌ | ✅ Error monitoring & trend visualization | feedback.tools |
| JavaScript SDK | ⚠️ Embed-only, no full SDK | ✅ JavaScript SDK | feedback.tools |
| Surveys included | Unlimited | 1 survey included | SurveyMonkey |
| Appearance customization | ✅ Custom logo, colors, themes | ✅ Appearance customization | |
| User targeting | ⚠️ Limited targeting via URL parameters | ✅ Target specific users | feedback.tools |
Hidden Costs & Limitations of SurveyMonkey
⚠️ Response limits are annual, not monthly: Plans pool responses yearly, so you could run out mid-year if you front-load surveys.
⚠️ Free plan hides responses beyond 25: You can collect more than 25 responses, but must upgrade to view them.
⚠️ No free trial for paid features: Cannot test premium features before committing to an annual plan.
⚠️ Overage charges: $0.05-$0.10 per response when exceeding plan limits.
⚠️ Auto-renewal by default: Accounts auto-renew indefinitely with a strict no-refund policy.
⚠️ Team plans require 3+ users minimum: Cannot get team collaboration features as a solo user or pair.
⚠️ Annual billing only for most plans: Standard Monthly ($99/mo) is the only monthly option.
⚠️ Advanced features locked to higher tiers: Sentiment analysis, advanced logic, white-label branding, and phone support require Premier plans or higher.
⚠️ Enterprise-only integrations: Salesforce, Power BI, Zoom, SMS surveys, and offline mode require the highest tier.
⚠️ HIPAA compliance is an add-on: Extra cost on top of already-expensive Enterprise pricing.
Hidden Costs & Limitations of feedback.tools
No hidden costs! All the features listed are available on the Standard plan with no limits except the number of surveys.
Conclusion
If you need a simpler, more affordable in-app survey tool with built-in AI insights, feedback.tools is a strong alternative to SurveyMonkey.
