Slack survey integration

What it does

• Posts a message to your Slack channel on every new response
• Shows the score, survey title, and the customer’s feedback
• Colour-codes NPS responses into promoters, passives, and detractors
• Adds context like user email, plan, and country

How it works

1. 1

   Create a Slack webhook

   Add an Incoming Webhook in Slack and pick the channel that should receive responses.

2. 2

   Paste the URL into feedback.tools

   Connect the integration by saving your Slack webhook URL in the dashboard.

3. 3

   Start collecting

   Every new survey response is posted to your channel automatically.

Use cases

• Give support and product teams a live feed of customer sentiment
• Celebrate promoter responses and react fast to detractors
• Route low scores to the right channel for follow-up

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