CSAT 5: Product Satisfaction Survey
Ask users about their overall satisfaction.
Find out what users love most about your product and what needs improvement.
Capture and analyze user feedback
Feedback Analytics Platform
Use continuous feedback and intelligent analysis to build products that users truly love and value
Surveys
Collect user feedback and get actionable insights from AI-powered analysis.
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CSAT 2: Simple Satisfaction Survey
Learn moreAsk users about specific features or flows.
Capture quick emotional responses to see what works and what doesn’t in your product.
NPS: Loyalty Survey
Learn moreAsk users if they’d recommend your product.
Understand the reasons behind user loyalty and word-of-mouth growth.
CES: Customer Effort Survey
Learn moreAsk users how easy it is to use your product.
Identify barriers and simplify their experience.
Feedback strategies to help you reach your goals.
Jul 2, 2025Customer Feedback Loop: The Continuous Process That Drives Growth
Users are telling you exactly how to improve your product. Build a continuous pipeline that captures feedback, spots patterns with AI, and ships exactly what users need.
Jul 2, 2025NPS vs CSAT: Which Customer Satisfaction Metric Actually Drives Results?
Choose the right satisfaction metric for your product. Learn when to use NPS vs CSAT and how to turn scores into actionable improvements.
Jun 24, 2025Close-Ended Questions
Turn scattered user opinions into measurable insights with structured survey questions. Get a set of ready-to-use examples organized by business type.
FAQ
Why not ChatGPT?
ChatGPT can't handle your feedback data accurately. Its context window is limited, so itloses information when processing large volumes of responses. You'd need to build a proper pipeline to ensure every piece of feedback is processed correctly, which means coding integrations, setting up databases, and maintaining everything.
Plus, a chat interface isn't built for analyzing feedback at scale. You need structured insights, trends over time, and clear visualizations, not a conversation that makes you dig for answers.
feedback.tools handles all the technical complexity for you: accurate data processing, AI analysis that doesn't lose information, and clear dashboards that show exactly what your users are telling you.
Why choose feedback.tools?
Other platforms hit you with hidden costs, especially for AI processing. They charge per response, which gets expensive fast when you're collecting real feedback at scale.
We offer fixed pricing with unlimited response processing. No surprises, no per-response fees.
More importantly, other tools give you abstract topic clouds that don't tell you what to do next. We deliver development-ready insights: specific, actionable items your team can immediately work on. Not vague themes, but clear direction on what to build and fix.
How long does it take to implement?
Minutes, not weeks. Create your first survey and you're ready to go. We give you a direct link you can share immediately.
Need in-app surveys or more complex integrations? We provide an SDK that makes it straightforward. No massive implementation project, no dedicated dev sprint. Just quick setup and you're collecting feedback.
Stop guessing
Start building what users need
Start building what users need
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