CSAT 5: Product Satisfaction Survey
Ask users about their overall satisfaction.
Find out what users love most about your product and what needs improvement.
Capture and analyze user feedback
Feedback Analytics Platform
Use continuous feedback and intelligent analysis to build products users love
The simplest way to talk with users
Ask your questions
Add a survey to your app or share a survey link
Collect feedback
The platform gathers responses and finds key themes
Get your product roadmap
See prioritized features based on what users request
Surveys
Ask your users questions at the right moment, when they actually want to share feedback
Plug in anywhere:
- on website
- in web application
- in mobile application
- in email
- anywhere via shared link
- Learn more
CSAT 2: Simple Satisfaction Survey
Learn moreAsk users about specific features or flows.
Capture quick emotional responses to see what works and what doesn't in your product.
NPS: Loyalty Survey
Learn moreAsk users if they'd recommend your product.
Understand the reasons behind user loyalty and word-of-mouth growth.
CES: Customer Effort Survey
Learn moreAsk users how easy it is to use your product.
Identify barriers and simplify their experience.
Feedback Dashboard
Real-time pulse on what users think about your product
Satisfaction score
One clear number that shows how users feel about your product and whether satisfaction is improving over time.
Spot trends in requests
See which features users keep asking for and which bugs are causing the most frustration, so you know exactly where to focus your efforts.
Insights Hub
Automated priority list based on user feedback records
Try the Dashboard with our live demo
Live DemoTurn feedback chaos into a clear backlog
Stop drowning in scattered comments across Slack, email, support tickets, and spreadsheets. Get one organized view of everything users are telling you.
Never miss what matters
Critical issues are automatically categorized and ranked by how many users report them, so high-impact bugs and popular feature requests rise to the top.
Multi-language support
Your users speak dozens of languages, but you get insights in one. AI translates and analyzes feedback from anywhere in the world.
Close the feedback loop
Connect user requests to shipped features, so you can show people their voice matters. Turn satisfied users into your best promoters.
AI Feedback Intelligence
You won't want to work with user feedback any other way
Key Theme Extraction
AI groups thousands of comments into clear themes automatically, showing you which features users want most and which bugs are driving them away.
Get StartedInsight Trend Analysis
Track how each product update impacts satisfaction over time. See which changes users love and which ones miss the mark, so you can iterate with confidence.
Get StartedSentiment Analysis
Understand the intensity behind feedback—distinguish between mild frustration and deal-breaker problems, or curiosity versus strong demand. Prioritize what really moves the needle.
Get StartedSmart Alert System
Get notified immediately when multiple users report the same critical issue. Catch problems before they escalate and damage retention.
Get Started
Nov 21, 2025Insights Hub Redesign
Dashboard redesign focused on the Insights Hub. Bullet list replaced with cards. Insight types are now grouped with distinct visual styles.
Sep 25, 2025Surveys for Shopify
Shopify plugin to collect post-purchase customer feedback and track satisfaction. Available now in the Shopify App Store.
Jul 2, 2025Customer Feedback Loop: The Continuous Process That Drives Growth
Users are telling you exactly how to improve your product. Build a continuous pipeline that captures feedback, spots patterns with AI, and ships exactly what users need.
Jul 2, 2025NPS vs CSAT: Which Customer Satisfaction Metric Actually Drives Results?
Choose the right satisfaction metric for your product. Learn when to use NPS vs CSAT and how to turn scores into actionable improvements.
Jun 24, 2025Close-Ended Questions
Turn scattered user opinions into measurable clusters with structured survey questions. Get a set of ready-to-use examples organized by business type.
Jun 18, 202510 Post-Purchase Survey Questions to Boost Your Ecommerce Conversions
Timely post-purchase surveys can help you capture valuable feedback, enhance customer satisfaction, and drive repeat purchases.
FAQ
Why not ChatGPT or Claude?
Horizontal AI solutions can't handle feedback at scale. Their context windows are limited, so they lose information with large volumes. Plus, you'd need to build the entire infrastructure yourself: integrations, databases, pipelines, and maintenance.
feedback.tools is purpose-built infrastructure for continuous feedback loops. We handle collection across channels, AI analysis that processes every response accurately, automated categorization, and clear dashboards with integrations ready to go.
Why choose feedback.tools?
Other platforms hit you with hidden costs, especially for AI processing. They charge per response, which gets expensive fast when you're collecting real feedback at scale.
We offer fixed pricing with unlimited response processing. No surprises, no per-response fees.
More importantly, other tools give you abstract topic clouds that don't tell you what to do next. We deliver development-ready insights: specific, actionable items your team can immediately work on. Not vague themes, but clear direction on what to build and fix.
How long does it take to implement?
Minutes. Create your first survey and you're ready to go. We give you a direct link you can share immediately.
Need in-app surveys or more complex integrations? We provide an SDK that makes it straightforward. No massive implementation project, no dedicated dev sprint. Just quick setup and you're collecting feedback.
Create your first survey
Get Started
7-day trial period. Try it risk-free.