Oct 2, 2026
What Is a Good NPS Score?
What NPS of 30, 50 and 70 means, why published benchmarks disagree, and which one to compare your own score with.
Blog
Aug 30, 2026What is a 5-Star Rating? The Scale Everyone Reads Wrong
A 5-star rating looks like a scale from 1 to 5. In practice it is a thumbs up or down. What the research says about the J-curve, why 4.9 sells worse than 4.7, and when stars are the wrong tool.
Jul 2, 2025NPS vs CSAT: Which Customer Satisfaction Metric Actually Drives Results?
Choose the right satisfaction metric for your product. Learn when to use NPS vs CSAT and how to turn scores into actionable improvements.