Sep 2, 2026
Multilingual Surveys
Translate a survey into as many languages as you need. Each respondent sees it in their own language, and every answer lands in one report.
Blog
Aug 30, 2026What is a 5-Star Rating? The Scale Everyone Reads Wrong
A 5-star rating looks like a scale from 1 to 5. In practice it is a thumbs up or down. What the research says about the J-curve, why 4.9 sells worse than 4.7, and when stars are the wrong tool.
Aug 26, 2026Shopify Additional Scripts Deprecation Broke Your Post Purchase Survey
The Additional Scripts deprecation hit non-Plus Shopify stores on August 26. Tracking pixels have a documented fix. Post purchase surveys on the Thank you page do not, and the breakage is silent.
Aug 7, 2026Product Context
Surveys are now analyzed with your product in mind, from context pre-filled out of your product URL.
Jul 24, 2026From Popup to QR Code
Popup, inline, SDK, API, direct link, QR code. New channels to deliver a survey and collect answers wherever your users are.
Jul 17, 2026Add Feedback Manually
Feedback from an email, a chat, or a call can now be added to a survey by hand, with attachments and user attribution.
Jul 2, 2025NPS vs CSAT: Which Customer Satisfaction Metric Actually Drives Results?
Choose the right satisfaction metric for your product. Learn when to use NPS vs CSAT and how to turn scores into actionable improvements.
Jun 24, 2025Close-Ended Questions
Turn scattered user opinions into measurable clusters with structured survey questions. Get a set of ready-to-use examples organized by business type.
Jun 18, 202510 Post-Purchase Survey Questions to Boost Your Ecommerce Conversions
Timely post-purchase surveys can help you capture valuable feedback, enhance customer satisfaction, and drive repeat purchases.
Jun 18, 2025How Did You Hear About Us? Options
A collection of multiple-choice survey options to help you understand how customers first discovered your business.