Did this solve your problem? Product Survey Question
Quickly identify whether your solution effectively resolved the user's issue and pinpoint areas needing improvement before frustration leads to churn.
Question type
Yes/No binary choice
Primary metric
CSAT (Customer Satisfaction Score)
Answer scale variations
| Style | Options |
|---|---|
| Typical choice | No Yes |
| Problem resolution | Did not solve it Solved my problem |
| Success-focused | Problem remains Problem resolved |
| Outcome-based | Still have the issue Issue is fixed |
Follow-Up Questions
When users report whether their problem was solved, the natural next step is understanding why. If they succeeded, what worked? If they didn't, what went wrong? These follow-ups transform a binary answer into actionable insights that help you fix actual issues and replicate successes.
This captures the exact moment of success while it's fresh, helping you identify which features, documentation, or approaches actually resolve issues instead of guessing what works.
Understanding blockers reveals gaps in your product, documentation, or support that you can directly address rather than watching users repeatedly hit the same walls.
Categorizing problem areas lets you spot patterns across users and prioritize which parts of your product need immediate attention versus minor tweaks.