Did you get what you needed? Product Survey Question
Did you get what you needed? measures whether users successfully accomplished their goals, helping you identify friction points and improve task completion rates.
Question type
Yes/No binary choice
Primary metric
CSAT (Customer Satisfaction Score)
Answer scale variations
| Style | Options |
|---|---|
| Typical choice | No Yes |
| Direct response | Did not get it Got what I needed |
| Success-focused | Didn't find it Found everything |
| Fulfillment-based | Needs not met Needs fully met |
Follow-Up Questions
When someone says they didn't get what they needed, that's just the starting point. These follow-up questions help you understand whether it's a content gap, a navigation issue, or something else entirely—so you can actually fix what's broken.
This tells you what users actually came for, which often differs from what you think your page is about. When you see patterns in these answers, you know exactly what content or features to add.
Structured responses here let you quickly spot whether you have a content problem, a usability problem, or a product gap. Much faster than reading through hundreds of free-form complaints.
Users often suggest specific solutions you wouldn't have thought of—different ways to organize content, alternative workflows, or features from competitors they've used. This is where your best ideas come from.