Did you get what you needed? Product Survey Question

Did you get what you needed? measures whether users successfully accomplished their goals, helping you identify friction points and improve task completion rates.

Question type

Yes/No binary choice

Primary metric

CSAT (Customer Satisfaction Score)

Answer scale variations

Follow-Up Questions

When someone says they didn't get what they needed, that's just the starting point. These follow-up questions help you understand whether it's a content gap, a navigation issue, or something else entirely—so you can actually fix what's broken.

This tells you what users actually came for, which often differs from what you think your page is about. When you see patterns in these answers, you know exactly what content or features to add.

Structured responses here let you quickly spot whether you have a content problem, a usability problem, or a product gap. Much faster than reading through hundreds of free-form complaints.

Users often suggest specific solutions you wouldn't have thought of—different ways to organize content, alternative workflows, or features from competitors they've used. This is where your best ideas come from.

When to Use This Question

SaaS Products: Immediately after a customer completes a support ticket resolution or uses a help center article, place this in an in-app modal or email follow-up within 24 hours, because you're catching their experience while it's fresh and can quickly identify gaps in your documentation or support process.

Web Apps: Display this question using an unobtrusive slide-in widget right after users complete a key workflow like exporting a report, updating settings, or finishing a multi-step form—typically within 30 seconds of completion—because it measures task success at the exact moment they've achieved (or failed to achieve) their immediate goal.

Mobile Apps: Trigger this as a native in-app prompt when users exit high-intent sections like checkout, account setup, or content creation flows, particularly after their first 3-5 uses of that feature, because it captures whether your core functionality is actually solving their problem without interrupting initial exploration.

E-commerce: Present this via a post-purchase email 2-3 days after delivery or immediately after a customer service interaction about an order issue, because this timing lets you separate product satisfaction from fulfillment experience and identify whether your support actually resolved their concern.

Digital Products: Show this as an exit intent popup when users leave key pages like pricing, documentation, or tutorial sections, or within 7 days after they've downloaded a resource or completed onboarding, because you're capturing whether your educational content or product information actually addressed their questions before they churn.

Related Questions

• Did you find what you were looking for using the search?
• Was this article helpful?
• Did this feature work as expected?
• Was the checkout process easy?
• Did you accomplish what you came here to do?
• Was this information useful?
• Did this solve your problem?
• Was this page helpful?
• Was the setup process clear?
• Did this answer your question?
• Was this tutorial easy to follow?
• Did this feature meet your expectations?
• Was the import successful?
• Was this documentation clear?
• Did this workflow make sense?
• Did this tool do what you expected?
• Did we meet your expectations?
• Did our product meet your expectations?
• Did our service meet your expectations?
• Was your issue resolved to your satisfaction?
• Did we resolve your issue on first contact?
• Was the support agent polite and respectful?