Did this feature work as expected? Product Survey Question
Quickly identify feature bugs and usability issues with a simple yes/no question that helps you prioritize fixes and improve user experience.
Question type
Yes/No binary choice
Primary metric
CSAT (Customer Satisfaction Score)
Answer scale variations
| Style | Options |
|---|---|
| Typical choice | No Yes |
| More emphatic | Definitely not Yes, definitely |
| Expectation-based | Did not work as expected Worked as expected |
| Functionality-focused | Not working properly Working properly |
| Outcome-based | Failed to work Worked perfectly |
Follow-Up Questions
Understanding why users answered yes or no helps you prioritize fixes and improvements. These follow-up questions dig into the specific issues or successes behind their rating.
This open-ended question captures the exact friction points users experienced, giving you concrete details to share with your development team.
Categorizing where confusion occurred helps you identify patterns across users and prioritize which areas need clearer design or documentation.
This question turns criticism into actionable improvement ideas by asking users to describe their ideal experience.