Was this page helpful? Product Survey Question
Capture immediate feedback on your documentation's effectiveness and identify content that needs improvement before users give up and leave.
Question type
Yes/No binary choice
Primary metric
CSAT (Customer Satisfaction Score)
Answer scale variations
| Style | Options |
|---|---|
| Typical choice | No Yes |
| More emphatic | Not helpful Very helpful |
| Success-focused | Didn't help Got what I needed |
Follow-Up Questions
Understanding whether a page was helpful is just the first step - the real value comes from learning why users felt that way. These follow-up questions dig into the specifics, giving you actionable insights you can actually use to improve the content.
This helps you identify patterns in what's broken or missing, making it easier to prioritize which content issues to fix first.
Open-ended suggestions often surface specific gaps you didn't know existed - missing steps, unclear terminology, or entirely new topics users expected to find here.
Knowing the user's goal helps you understand if the page failed because the content was poor or because they landed on the wrong page entirely - both fixable, but in different ways.
When to Use This Question
SaaS Products: Place on help documentation pages and knowledge base articles after users spend at least 90 seconds reading, which indicates genuine engagement with the content rather than bouncing, helping you identify which resources actually solve problems versus which need improvement.
E-commerce: Show on product detail pages, checkout flows, and order confirmation pages after 2-3 visits or when customers complete a purchase, capturing whether the information architecture and content actually facilitated their buying decision at critical conversion points.
Mobile Apps: Trigger within tutorial screens, help sections, or after users access in-app support for the first time, giving you immediate feedback on whether your self-service resources are preventing support tickets or just frustrating users further.
Web Apps: Display on error pages, feature announcement modals, or after users interact with new interface elements for 15-30 seconds, measuring whether your UX copy, error messaging, and feature explanations are clear enough to prevent confusion and abandonment.
Digital Products: Add to course modules, template libraries, or resource downloads immediately after users complete viewing or downloading, measuring content quality and relevance at the exact moment of consumption when their experience is freshest and most actionable for your content strategy.
Related Questions
- Did you find what you were looking for using the search?
- Was this article helpful?
- Did this feature work as expected?
- Was the checkout process easy?
- Did you accomplish what you came here to do?
- Was this information useful?
- Did this solve your problem?
- Was the setup process clear?
- Did this answer your question?
- Was this tutorial easy to follow?
- Did this feature meet your expectations?
- Was the import successful?
- Did you get what you needed?
- Was this documentation clear?
- Did this workflow make sense?
- Did this tool do what you expected?
- Did we meet your expectations?
- Did our product meet your expectations?
- Did our service meet your expectations?
- Was your issue resolved to your satisfaction?
- Did we resolve your issue on first contact?
- Was the support agent polite and respectful?