Was this page helpful? Product Survey Question
Capture immediate feedback on your documentation's effectiveness and identify content that needs improvement before users give up and leave.
Question type
Yes/No binary choice
Primary metric
CSAT (Customer Satisfaction Score)
Answer scale variations
| Style | Options |
|---|---|
| Typical choice | No Yes |
| More emphatic | Not helpful Very helpful |
| Success-focused | Didn't help Got what I needed |
Follow-Up Questions
Understanding whether a page was helpful is just the first step - the real value comes from learning why users felt that way. These follow-up questions dig into the specifics, giving you actionable insights you can actually use to improve the content.
This helps you identify patterns in what's broken or missing, making it easier to prioritize which content issues to fix first.
Open-ended suggestions often surface specific gaps you didn't know existed - missing steps, unclear terminology, or entirely new topics users expected to find here.
Knowing the user's goal helps you understand if the page failed because the content was poor or because they landed on the wrong page entirely - both fixable, but in different ways.