Was your issue resolved to your satisfaction? Product Survey Question
Measure resolution effectiveness instantly and catch service gaps before they damage customer relationships and trust.
Question type
Yes/No binary choice
Primary metric
CSAT (Customer Satisfaction Score)
Answer scale variations
| Style | Options |
|---|---|
| Typical choice | No Yes |
| Resolution-focused | Not resolved Fully resolved |
| Satisfaction emphasis | Not satisfied Completely satisfied |
| Problem-centric | Still have issues All issues resolved |
Follow-Up Questions
Getting a thumbs up or down tells you if you fixed the problem, but it doesn't tell you how to prevent similar issues or what made the difference. These follow-ups turn a simple yes/no into actionable insights about your support process.
This catches improvement opportunities from both satisfied and dissatisfied customers—even happy customers often have suggestions that can make your support faster or easier.
Identifies your support team's specific strengths so you can replicate what works across all interactions and train new team members on proven approaches.
Reveals the real cost of support issues beyond the immediate problem, helping you prioritize fixes based on customer impact rather than just ticket volume.