Was this tutorial easy to follow? Product Survey Question
Track how clearly your tutorial communicates and identify friction points that might prevent users from successfully completing the learning process.
Question type
Yes/No binary choice
Primary metric
CSAT (Customer Satisfaction Score)
Answer scale variations
| Style | Options |
|---|---|
| Typical choice | No Yes |
| More emphatic | Not at all Absolutely |
| Clarity-focused | Hard to follow Easy to follow |
| Experience-based | Struggled with it Followed easily |
Follow-Up Questions
When users indicate whether a tutorial was easy to follow, the natural next step is understanding the specific friction points or successful elements that shaped their experience. These follow-up questions help you identify which sections need clarity improvements and which teaching approaches resonate best.
This categorizes the specific breakdown points in your tutorial structure, revealing whether issues stem from pacing, clarity, prerequisites, or instructional design.
Getting users to pinpoint the exact section or step that caused confusion helps you prioritize tutorial revisions and understand where learners typically get stuck.
This captures constructive suggestions from users who just completed the learning experience, often revealing missing elements like code examples, screenshots, or prerequisite explanations that would bridge comprehension gaps.
When to Use This Question
SaaS Products: Display immediately after tutorial completion using an in-app modal, because users can accurately judge clarity while steps are fresh in memory and you'll catch friction points before they impact actual product usage.
E-commerce: Show within 24 hours via email follow-up after customers access setup guides or how-to content, because this timing captures their experience while still relevant but doesn't interrupt their initial shopping or checkout flow.
Mobile Apps: Trigger after second tutorial view or first feature attempt through a non-intrusive bottom sheet, because repeat views signal confusion and catching this before day 3 lets you intervene while users are still in their critical adoption window.
Web Apps: Present upon reaching first key milestone mentioned in the tutorial using a slide-in notification, because success proves they could follow along and this positive moment increases response rates while validating your onboarding content effectiveness.
Digital Products: Deploy 72 hours post-purchase through contextual in-product prompt when users return to documentation, because this delay lets them attempt real implementation and their feedback will reflect actual usability rather than first impressions, giving you actionable insights on tutorial gaps.
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