Did you accomplish what you came here to do? Product Survey Question
Measure task completion success to identify friction points in your user journey and understand where people get stuck or give up.
Question type
Yes/No binary choice
Primary metric
CSAT (Customer Satisfaction Score)
Answer scale variations
| Style | Options |
|---|---|
| Typical choice | No Yes |
| Goal completion | Did not accomplish Accomplished my goal |
| Task success | Task incomplete Task completed |
| More emphatic | Definitely not Yes, definitely |
| Mission-focused | Mission failed Mission accomplished |
Follow-Up Questions
When users report they didn't accomplish their goal, you need to understand the specific barriers or gaps in your product. These follow-up questions help you identify whether it's a missing feature, a usability issue, or a misalignment between user expectations and your product's capabilities.
This captures the user's intended goal in their own words, revealing whether your product is being used as expected or if users are trying to solve problems you didn't anticipate.
This structures feedback into actionable categories so you can prioritize what's blocking users most frequently—whether it's discoverability, functionality, or complexity issues.
This question turns negative feedback into specific product improvement suggestions directly from users who just experienced the problem.