Did you accomplish what you came here to do? Product Survey Question
Measure task completion success to identify friction points in your user journey and understand where people get stuck or give up.
Question type
Yes/No binary choice
Primary metric
CSAT (Customer Satisfaction Score)
Answer scale variations
| Style | Options |
|---|---|
| Typical choice | No Yes |
| Goal completion | Did not accomplish Accomplished my goal |
| Task success | Task incomplete Task completed |
| More emphatic | Definitely not Yes, definitely |
| Mission-focused | Mission failed Mission accomplished |
Follow-Up Questions
When users report they didn't accomplish their goal, you need to understand the specific barriers or gaps in your product. These follow-up questions help you identify whether it's a missing feature, a usability issue, or a misalignment between user expectations and your product's capabilities.
This captures the user's intended goal in their own words, revealing whether your product is being used as expected or if users are trying to solve problems you didn't anticipate.
This structures feedback into actionable categories so you can prioritize what's blocking users most frequently—whether it's discoverability, functionality, or complexity issues.
This question turns negative feedback into specific product improvement suggestions directly from users who just experienced the problem.
When to Use This Question
SaaS Products: Show this immediately after a user completes a core workflow (project creation, report generation, data export) using an in-app modal, because it captures intent fulfillment while the experience is fresh and gives you actionable signals about feature usability before users churn.
E-commerce: Display on the order confirmation page right after checkout or via email within 24 hours of delivery, because it measures whether your product pages, search, and checkout flow actually helped customers find what they needed—critical for optimizing conversion paths.
Mobile Apps: Trigger after users complete a key action (booking, purchase, level completion) using a native in-app prompt, because mobile sessions are short and you need to catch satisfaction signals at the moment of task completion before users close the app.
Web Apps: Present via exit-intent popup when users navigate to close the tab or after 3-5 minutes of active session time on task-focused pages, because it identifies whether your interface helped or hindered their goals, revealing friction points in your UX that session recordings might miss.
Digital Products: Send within 48 hours of first use or download through email with one-click response, because early goal achievement predicts retention and this timing catches users while they remember their initial intent, helping you optimize onboarding for actual user needs rather than assumed ones.
Related Questions
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- Did we resolve your issue on first contact?
- Was the support agent polite and respectful?