Did this tool do what you expected? Product Survey Question
Quickly identify whether your tool meets user expectations and catch functionality gaps before they lead to abandonment or negative reviews.
Question type
Yes/No binary choice
Primary metric
CSAT (Customer Satisfaction Score)
Answer scale variations
| Style | Options |
|---|---|
| Typical choice | No Yes |
| Expectation-focused | Did not meet expectations Met expectations |
| Performance-based | Did not perform as expected Performed as expected |
| Direct assessment | Not what I expected Exactly what I expected |
Follow-Up Questions
Understanding what users expected helps you identify gaps between perception and reality. These follow-ups reveal whether issues stem from product problems, unclear messaging, or misaligned user expectations.
This reveals the user's original intent, helping you understand whether the tool failed to deliver or they came with the wrong goal in mind.
This pinpoints the exact expectation mismatch, giving you clear direction on what to fix or clarify in your documentation and onboarding.
This identifies which channels are setting accurate expectations versus creating confusion, so you can improve messaging at the source.