Did this tool do what you expected? Product Survey Question
Quickly identify whether your tool meets user expectations and catch functionality gaps before they lead to abandonment or negative reviews.
Question type
Yes/No binary choice
Primary metric
CSAT (Customer Satisfaction Score)
Answer scale variations
| Style | Options |
|---|---|
| Typical choice | No Yes |
| Expectation-focused | Did not meet expectations Met expectations |
| Performance-based | Did not perform as expected Performed as expected |
| Direct assessment | Not what I expected Exactly what I expected |
Follow-Up Questions
Understanding what users expected helps you identify gaps between perception and reality. These follow-ups reveal whether issues stem from product problems, unclear messaging, or misaligned user expectations.
This reveals the user's original intent, helping you understand whether the tool failed to deliver or they came with the wrong goal in mind.
This pinpoints the exact expectation mismatch, giving you clear direction on what to fix or clarify in your documentation and onboarding.
This identifies which channels are setting accurate expectations versus creating confusion, so you can improve messaging at the source.
When to Use This Question
SaaS Products: Survey immediately after a user completes their first key workflow (like sending their first campaign or generating their first report), using an in-app modal that appears on the success screen, because this captures the critical moment when expectations either align with reality or fall short—giving you actionable insight into onboarding effectiveness.
Web Apps: Deploy within 24 hours of a user activating a premium feature they just upgraded for, through a subtle slide-in notification from the bottom corner, because it measures whether your product messaging and the actual feature experience match up—helping you identify gaps between marketing promises and delivered value.
Mobile Apps: Trigger after 3-5 uses of your app's core functionality (like completing transactions, finishing workouts, or saving items), via a native bottom sheet that slides up naturally, because this timing lets users form an opinion based on real experience while the interactions are fresh enough to provide specific feedback about expectation gaps.
E-commerce: Ask right after order confirmation but before shipping, through an embedded question in the order confirmation email, because customers have just completed their purchasing decision and can tell you if the checkout process, product presentation, and promised delivery matched what they anticipated—critical for reducing returns and support tickets.
Digital Products: Present within 48 hours of a user completing their first meaningful outcome (downloaded their design, published their content, or exported their file), using a contextual banner at the top of their dashboard, because this moment reveals whether your product's value proposition resonated in practice—helping you refine positioning and identify features that under-deliver on their promise.
Related Questions
- Did you find what you were looking for using the search?
- Was this article helpful?
- Did this feature work as expected?
- Was the checkout process easy?
- Did you accomplish what you came here to do?
- Was this information useful?
- Did this solve your problem?
- Was this page helpful?
- Was the setup process clear?
- Did this answer your question?
- Was this tutorial easy to follow?
- Did this feature meet your expectations?
- Was the import successful?
- Did you get what you needed?
- Was this documentation clear?
- Did this workflow make sense?
- Did we meet your expectations?
- Did our product meet your expectations?
- Did our service meet your expectations?
- Was your issue resolved to your satisfaction?
- Did we resolve your issue on first contact?
- Was the support agent polite and respectful?