Was the setup process clear? Product Survey Question
Understand if your onboarding flow is intuitive or causing friction—clear setup drives faster adoption and reduces early churn.
Question type
Yes/No binary choice
Primary metric
CSAT (Customer Satisfaction Score)
Answer scale variations
| Style | Options |
|---|---|
| Typical choice | No Yes |
| Clarity-focused | Not clear Clear |
| Understanding-based | Confusing Easy to understand |
| Expectation-based | Unclear Very clear |
Follow-Up Questions
Understanding why users found the setup process clear or unclear helps you identify specific pain points and improve onboarding. These follow-up questions dig into the details that matter most for iteration.
This open-ended question captures specific friction points—whether it's missing documentation, unclear terminology, or confusing interface elements—that you can directly address in your onboarding flow.
Identifying the specific setup stage where users struggle lets you prioritize improvements where they'll have the biggest impact on successful onboarding.
This forward-looking question uncovers what users actually wanted during setup—whether it's better tooltips, video guides, live chat support, or pre-configured templates—giving you actionable improvement ideas.