Did we meet your expectations? Product Survey Question
Quickly identify when customer experiences fall short and take immediate action to prevent churn by tracking real-time satisfaction against expectations.
Question type
Yes/No binary choice
Primary metric
CSAT (Customer Satisfaction Score)
Answer scale variations
| Style | Options |
|---|---|
| Typical choice | No Yes |
| More emphatic | Not at all Absolutely |
| Expectation-focused | Below expectations Met expectations |
| Direct feedback | Did not meet them Met my expectations |
Follow-Up Questions
When customers indicate whether you met their expectations, understanding the specifics behind their response helps you identify patterns and take targeted action. These follow-up questions capture the context that turns a simple yes/no into actionable insights.
This open-ended follow-up works for both positive and negative responses, letting customers highlight what mattered most without constraining their feedback to predefined categories.
Identifying the primary driver helps you prioritize improvements and understand whether expectations were set or missed in product delivery, service interactions, or overall value.
This question uncovers the gap between meeting expectations and delighting customers, revealing opportunities to transform satisfied customers into enthusiastic advocates.