Did this answer your question? Product Survey Question
Quickly measure if your support content is hitting the mark and identify knowledge gaps before they lead to frustrated users and increased support tickets.
Question type
Yes/No binary choice
Primary metric
CSAT (Customer Satisfaction Score)
Answer scale variations
| Style | Options |
|---|---|
| Typical choice | No Yes |
| More emphatic | Not at all Yes, completely |
| Solution-focused | Still need help Problem solved |
| Clarity-focused | Still unclear Fully answered |
Follow-Up Questions
Getting a quick thumbs up or down tells you if your answer landed, but the real learning happens when you ask what's missing. These follow-ups help you understand why someone gave the response they did and what would actually help them.
This open-ended question reveals the gap between what you provided and what they actually needed, giving you specific language to improve your content or identify missing topics.
Instead of guessing why your answer fell short, this gives you structured feedback on exactly what format, depth, or style would work better for your users.
This turns every interaction into a content roadmap by capturing what questions your users are trying to solve right when they're most engaged with your help resources.
When to Use This Question
SaaS Products: Deploy immediately after a user views a help article or knowledge base page using an inline widget at the bottom of the content, because this captures satisfaction while the solution attempt is still fresh and helps you identify which documentation actually solves problems versus which articles need improvement.
Web Apps: Trigger 2-3 minutes after a live chat conversation ends with a slide-in modal in the bottom-right corner, because users need a moment to try the suggested solution before they can accurately assess whether their question was answered, and this timing catches them before they navigate away or get distracted by other tasks.
Mobile Apps: Display within 30 seconds of a user exiting your in-app FAQ or returning to their previous screen using a non-intrusive bottom sheet, because mobile users expect instant resolution and this quick check helps distinguish between "I found my answer" and "I gave up looking," which are critically different for improving your self-service experience.
E-commerce: Present right after a customer closes a chatbot conversation or submits a contact form using an overlay on the confirmation screen, because it measures support effectiveness at the exact moment of interaction completion and the binary response makes it effortless for customers who are already in a transactional mindset.
Digital Products: Show immediately following an AI assistant response or automated suggestion with a persistent bar that stays visible for 8-10 seconds, because automated support needs constant validation to improve accuracy, and the thumbs up/down format matches users' mental model of rating AI-generated content they encounter elsewhere online.
Related Questions
- Did you find what you were looking for using the search?
- Was this article helpful?
- Did this feature work as expected?
- Was the checkout process easy?
- Did you accomplish what you came here to do?
- Was this information useful?
- Did this solve your problem?
- Was this page helpful?
- Was the setup process clear?
- Was this tutorial easy to follow?
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- Did this workflow make sense?
- Did this tool do what you expected?
- Did we meet your expectations?
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- Did our service meet your expectations?
- Was your issue resolved to your satisfaction?
- Did we resolve your issue on first contact?
- Was the support agent polite and respectful?