Did this answer your question? Product Survey Question
Quickly measure if your support content is hitting the mark and identify knowledge gaps before they lead to frustrated users and increased support tickets.
Question type
Yes/No binary choice
Primary metric
CSAT (Customer Satisfaction Score)
Answer scale variations
| Style | Options |
|---|---|
| Typical choice | No Yes |
| More emphatic | Not at all Yes, completely |
| Solution-focused | Still need help Problem solved |
| Clarity-focused | Still unclear Fully answered |
Follow-Up Questions
Getting a quick thumbs up or down tells you if your answer landed, but the real learning happens when you ask what's missing. These follow-ups help you understand why someone gave the response they did and what would actually help them.
This open-ended question reveals the gap between what you provided and what they actually needed, giving you specific language to improve your content or identify missing topics.
Instead of guessing why your answer fell short, this gives you structured feedback on exactly what format, depth, or style would work better for your users.
This turns every interaction into a content roadmap by capturing what questions your users are trying to solve right when they're most engaged with your help resources.