Did our service meet your expectations? Product Survey Question
Quickly identify whether your service is hitting the mark or falling short, giving you immediate insight into customer satisfaction and areas needing attention.
Question type
Yes/No binary choice
Primary metric
CSAT (Customer Satisfaction Score)
Answer scale variations
| Style | Options |
|---|---|
| Typical choice | No Yes |
| More emphatic | Did not meet expectations Met expectations |
| Satisfaction-focused | Not satisfied Satisfied |
| Direct approach | Below expectations Expectations met |
Follow-Up Questions
Understanding whether expectations were met is just the starting point. The real insights come from understanding what shaped those expectations and what specific aspects influenced the outcome. These follow-ups help you move from a simple yes/no to actionable understanding.
This open-ended follow-up captures the reasoning behind their response, whether they're explaining why expectations were exceeded or where you fell short.
This identifies which dimension mattered most in their evaluation, helping you prioritize where to focus improvements or maintain strengths.
Understanding where expectations originated helps you calibrate your messaging and identify gaps between what you promise and what you deliver.