Did this feature meet your expectations? Product Survey Question
Quickly measure if your feature delivers on its promise and catch potential disappointments before they lead to churn or negative reviews.
Question type
Yes/No binary choice
Primary metric
CSAT (Customer Satisfaction Score)
Answer scale variations
| Style | Options |
|---|---|
| Typical choice | No Yes |
| Expectation-based | Below expectations Met expectations |
| Satisfaction-focused | Not satisfied Satisfied |
| Direct assessment | Did not meet them Met my expectations |
Follow-Up Questions
Understanding whether a feature met expectations is just the start—the real insights come from understanding why and what could make it better. These follow-up questions help you move from a simple yes/no answer to actionable product intelligence.
This open-ended follow-up captures the specific pain points or wins that drove their rating, giving your product team concrete details to act on rather than just sentiment data.
Knowing what users were trying to accomplish helps you understand whether the feature itself is good but positioned wrong, or if there's a fundamental mismatch between design and user intent.
This reveals what users prioritize, helping you focus improvements on the dimensions that actually drive satisfaction rather than optimizing the wrong things.