Did this feature meet your expectations? Product Survey Question
Quickly measure if your feature delivers on its promise and catch potential disappointments before they lead to churn or negative reviews.
Question type
Yes/No binary choice
Primary metric
CSAT (Customer Satisfaction Score)
Answer scale variations
| Style | Options |
|---|---|
| Typical choice | No Yes |
| Expectation-based | Below expectations Met expectations |
| Satisfaction-focused | Not satisfied Satisfied |
| Direct assessment | Did not meet them Met my expectations |
Follow-Up Questions
Understanding whether a feature met expectations is just the start—the real insights come from understanding why and what could make it better. These follow-up questions help you move from a simple yes/no answer to actionable product intelligence.
This open-ended follow-up captures the specific pain points or wins that drove their rating, giving your product team concrete details to act on rather than just sentiment data.
Knowing what users were trying to accomplish helps you understand whether the feature itself is good but positioned wrong, or if there's a fundamental mismatch between design and user intent.
This reveals what users prioritize, helping you focus improvements on the dimensions that actually drive satisfaction rather than optimizing the wrong things.
When to Use This Question
SaaS Products: Ask within 24 hours after a user completes their first meaningful action with a new feature, using an in-app modal that appears on their next login, because you'll capture their initial impression while the experience is fresh and they're still forming their mental model of how it works.
E-commerce: Trigger 7 days after a customer uses a new checkout feature like one-click purchasing or saved payment methods, delivered via email with a direct link to the survey, because this timing allows them to complete multiple transactions and compare the new experience against their previous workflow.
Mobile Apps: Deploy immediately after users interact with a newly released feature for the third time, using an unobtrusive slide-up banner at the bottom of the screen, because the third interaction indicates genuine engagement rather than accidental discovery and users can now assess whether it truly adds value to their routine.
Web Apps: Send 48 hours after a user's team adopts a collaborative feature like real-time editing or shared workspaces, using a targeted notification within the app's activity feed, because this window captures both individual experience and early team dynamics while the novelty factor hasn't worn off yet.
Digital Products: Launch 5 days post-release for users who actively opted into a beta feature or early access program, through a personalized email from the product team, because early adopters invested in trying something new deserve direct communication and their expectations are uniquely shaped by being part of the development process rather than passive recipients.
Related Questions
- Did you find what you were looking for using the search?
- Was this article helpful?
- Did this feature work as expected?
- Was the checkout process easy?
- Did you accomplish what you came here to do?
- Was this information useful?
- Did this solve your problem?
- Was this page helpful?
- Was the setup process clear?
- Did this answer your question?
- Was this tutorial easy to follow?
- Was the import successful?
- Did you get what you needed?
- Was this documentation clear?
- Did this workflow make sense?
- Did this tool do what you expected?
- Did we meet your expectations?
- Did our product meet your expectations?
- Did our service meet your expectations?
- Was your issue resolved to your satisfaction?
- Did we resolve your issue on first contact?
- Was the support agent polite and respectful?