Did this workflow make sense? Product Survey Question
Track whether your workflow design aligns with user mental models and identify confusing steps that need immediate attention.
Question type
Yes/No binary choice
Primary metric
CSAT (Customer Satisfaction Score)
Answer scale variations
| Style | Options |
|---|---|
| Typical choice | No Yes |
| Clarity-focused | Didn't make sense Made sense |
| Understanding-based | Was confusing Was clear |
| Intuitive approach | Not intuitive Intuitive |
Follow-Up Questions
Getting a thumbs up or down tells you if something worked, but the real value comes from understanding why users felt that way. These follow-up questions help you collect specific, actionable feedback that reveals which parts of the workflow clicked and which parts caused confusion.
This open-ended question is essential when users give a thumbs down because it pinpoints exactly where they got stuck, whether it's unclear labeling, unexpected steps, or missing information that would help you prioritize fixes.
Even when workflows need improvement, some parts usually work well, and identifying these strengths helps you understand what patterns to replicate in other flows and what not to accidentally break during redesigns.
This invites users to suggest improvements from their perspective, often revealing quick wins like better help text, clearer navigation, or reordering steps that you might not have considered from inside the product team.