How likely are you to recommend our platform? Product Survey Question
Understand how your users truly feel about your platform and identify your most passionate advocates who will drive organic growth through word-of-mouth.
How likely are you to recommend our platform?
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Not at all likelyExtremely likely
Question type
NPS scale 0-10
Primary metric
Answer scale variations
| Style | Options |
|---|---|
| Typical choice | Not at all likely Extremely likely |
| Recommendation strength | Would not recommend Would highly recommend |
| Enthusiasm-based | Definitely would not Definitely would |
| Confidence-based | Not confident recommending Very confident recommending |
| Action-oriented | Would never suggest it Would actively promote it |
Follow-Up Questions
Understanding why customers give their scores helps you turn NPS data into specific product improvements. These follow-up questions dig into the motivations behind the ratings.
What's the main reason for your score?
This open-ended question captures the specific features, experiences, or gaps that drove their rating in their own words.
Which aspect of our platform influenced your rating most?
Categorizing responses by aspect helps you prioritize where to focus improvements and understand what matters most to different score groups.
What would make you more likely to recommend us?
This future-focused question is particularly valuable for passives and detractors, revealing concrete opportunities to move scores upward.