How simple was it to integrate with your tools? Product Survey Question
Understand how easily users can connect your product with their existing tech stack, revealing friction points in your integration process that could block adoption.
Question type
Rating scale 1-7
Primary metric
Answer scale variations
| Style | Options |
|---|---|
| Typical choice | Very difficult Difficult Somewhat difficult Neutral Somewhat easy Easy Very easy |
| Simplicity-focused | Extremely complex Very complex Somewhat complex Moderate Somewhat simple Very simple Extremely simple |
| Effort-based | Required much effort Required effort Required some effort Moderate effort Required little effort Required minimal effort Required no effort |
| Experience-focused | Very frustrating Frustrating Somewhat frustrating Acceptable Somewhat smooth Smooth Very smooth |
| Time-based | Took far too long Took too long Took longer than ideal Took reasonable time Took less time than expected Took little time Took minimal time |
Follow-Up Questions
Understanding why users found integration easy or difficult reveals specific friction points and opportunities for improvement. These follow-ups help you identify which tools cause problems, what documentation gaps exist, and where your integration experience excels.
Knowing which specific tools users integrated with lets you correlate ease scores with particular integrations, helping you prioritize improvements where they'll have the most impact.
This open-ended question captures the specific steps, documentation issues, or pleasant surprises that shaped their experience, giving you concrete details you can't get from the score alone.
Even users who found integration easy often have suggestions that could make it effortless, while those who struggled will tell you exactly what documentation, features, or support they needed.
When to Use This Question
SaaS Products: Survey 30 days post-integration via in-app modal after users have connected at least 2 third-party tools, capturing friction while setup details are fresh and identifying which integrations need better documentation or pre-built templates.
Web Apps: Trigger immediately after first successful API connection through a slide-out panel in the integration dashboard, gathering real-time feedback when technical challenges are top-of-mind and spotting authentication or webhook configuration issues before they become support tickets.
Mobile Apps: Ask within 48 hours of enabling push notifications or calendar sync via push notification linking to a 2-question in-app survey, catching integration problems early when users remember specific pain points and can provide actionable details about permission flows or data syncing issues.
E-commerce: Deploy 7 days after connecting payment processor or inventory system through email with a dashboard link, allowing time to test end-to-end workflows while ensuring merchants can accurately assess data mapping accuracy and order fulfillment automation before peak selling periods.
Digital Products: Present at the completion screen of your onboarding wizard, right after users configure their first automation or data import, using a single embedded question that doesn't interrupt workflow momentum while capturing immediate reactions to setup complexity and identifying where visual guides or troubleshooting tips would reduce time-to-value.
Related Questions
- How easy was it to complete your task?
- How easy was it to get your issue resolved?
- How easy was it to find what you needed?
- How much effort did it take to complete your purchase?
- How simple was the onboarding process?
- How easy was it to import your data?
- How easy was it to set up your account?
- How easy was it to customize your dashboard?
- How much effort did it take to invite your team?
- How easy was it to export your data?
- How easy was it to change your plan?
- How much effort did it take to learn the product?
- How easy was it to get started?
- How much effort did it take to understand the analytics?
- How easy was it to configure the settings?
- How easy was it to migrate from your previous tool?
- How easy was it to use our product?
- How easy was it to contact us when you needed help?
- How easy was it to understand our instructions or documentation?
- How easy was it to find what you were looking for?
- How easy was it to reach our customer support team?
- How easy was it to get your issue resolved by our support team?