How easy was it to import your data? Product Survey Question
Measure user effort during a critical onboarding step and identify friction points that could cause drop-off before users experience your product's value.
Question type
Rating scale 1-7
Primary metric
Answer scale variations
| Style | Options |
|---|---|
| Typical choice | Very difficult Difficult Somewhat difficult Neutral Somewhat easy Easy Very easy |
| More emphatic | Extremely difficult Very difficult Difficult Neither easy nor difficult Easy Very easy Extremely easy |
| Process-focused | Couldn't complete it Major obstacles Some obstacles Manageable Mostly smooth Smooth Completely seamless |
| Effort intensity | Required significant effort Required considerable effort Required some effort Moderate effort Minimal effort Very little effort No effort at all |
Follow-Up Questions
Understanding why users found data import easy or difficult helps you identify specific friction points and successful patterns. These follow-up questions dig into the details that pure ease ratings can't capture.
This open-ended question captures the specific moments of friction or delight that users experienced, revealing whether issues stem from file formatting, unclear instructions, system errors, or interface confusion.
This structures feedback into actionable categories so you can prioritize improvements based on where users hit the most obstacles.
Different data types often have different pain points - customer records might struggle with field mapping while large transaction files might face performance issues, letting you tailor improvements to actual use cases.