How easy was it to understand our instructions or documentation? Product Survey Question
Measure how clearly your documentation communicates to users and identify friction points that could be blocking successful product adoption and reducing support costs.
Question type
Rating scale 1-7
Primary metric
Answer scale variations
| Style | Options |
|---|---|
| Typical choice | Very difficult Difficult Somewhat difficult Neutral Somewhat easy Easy Very easy |
| Clarity-focused | Very confusing Confusing Somewhat confusing Neither clear nor confusing Somewhat clear Clear Very clear |
| Comprehension-based | Extremely hard to understand Hard to understand Somewhat hard to understand Moderately understandable Somewhat easy to understand Easy to understand Extremely easy to understand |
| Time-based | Took much longer to grasp Took longer to grasp Took some extra time Normal time to understand Quick to grasp Very quick to grasp Instantly clear |
Follow-Up Questions
Understanding how users perceive your instructions is just the starting point. These follow-up questions help you identify specific pain points and prioritize improvements that will actually reduce customer effort.
This pinpoints exactly where users struggle so you can fix the most problematic areas first rather than guessing which documentation needs improvement.
This reveals the format and structure changes users actually want, helping you invest effort in improvements that will meaningfully reduce friction.
This shows you how users work around documentation gaps and where they turn for help, revealing opportunities to embed those resources directly into your instructions.