How easy was it to set up your account? Product Survey Question
Measure the friction in your onboarding process to identify setup barriers that could be losing you new users before they experience your product's value.
Question type
Rating scale 1-7
Primary metric
Answer scale variations
| Style | Options |
|---|---|
| Typical choice | Very difficult Difficult Somewhat difficult Neutral Somewhat easy Easy Very easy |
| More emphatic | Extremely difficult Very difficult Difficult Neither easy nor difficult Easy Very easy Extremely easy |
| Process-focused | Required significant effort Required considerable effort Required some effort Moderate effort Required little effort Required minimal effort Required no effort |
Follow-Up Questions
Understanding why users found account setup difficult or easy helps you systematically remove friction points. These follow-ups capture the specific obstacles or delights that ratings alone can't reveal.
This open-ended question captures the specific moments where users struggled or breezed through setup, giving you concrete friction points to address or successful patterns to amplify.
Structured feedback on specific setup stages helps you prioritize which parts of onboarding need attention first based on frequency of mentions.
Time-to-setup data reveals whether your estimated setup time matches reality and helps identify users who may need additional support or better guidance.