How simple was the onboarding process? Product Survey Question
Measure how much friction users experience when getting started, so you can identify onboarding pain points and improve activation rates.
Question type
Rating scale 1-7
Primary metric
Answer scale variations
| Style | Options |
|---|---|
| Typical choice | Very difficult Difficult Somewhat difficult Neutral Somewhat easy Easy Very easy |
| Intensity-focused | Extremely complex Very complex Somewhat complex Neutral Somewhat simple Very simple Extremely simple |
| Process clarity | Very confusing Confusing Slightly confusing Neither clear nor confusing Slightly clear Clear Very clear |
| Effort-based | Required too much effort Required significant effort Required some effort Required reasonable effort Required little effort Required very little effort Required minimal effort |
Follow-Up Questions
Understanding why users found onboarding simple or difficult helps you identify specific friction points in your setup flow. These follow-up questions dig into the concrete experiences that shaped their rating, giving you actionable insights to improve the process.
This pinpoints exactly where users struggle, helping you prioritize which part of your onboarding flow needs the most attention and resources.
Open-ended suggestions often reveal quick wins and specific improvements that your team might not have considered, coming directly from users who just experienced the process.
This shows whether your support resources are discoverable and effective, or if users are struggling to find help when they need it most.