How easy was it to export your data? Product Survey Question
Understand how friction in your data export process impacts user autonomy and satisfaction, helping you identify and eliminate barriers to data portability.
Question type
Rating scale 1-7
Primary metric
Answer scale variations
| Style | Options |
|---|---|
| Typical choice | Very difficult Difficult Somewhat difficult Neutral Somewhat easy Easy Very easy |
| More emphatic | Extremely difficult Very difficult Difficult Neither easy nor difficult Easy Very easy Extremely easy |
| Process-focused | Could not complete Very challenging Challenging Manageable Straightforward Simple Effortless |
| Time-based | Took far too long Took much longer than expected Took longer than expected About right Faster than expected Much faster than expected Nearly instant |
Follow-Up Questions
Understanding why users found the export process easy or difficult helps you identify specific friction points and opportunities for improvement. These follow-up questions dig into the details that pure ratings can't capture.
This open-ended question captures specific pain points - whether it's unclear navigation, missing file formats, confusing options, or technical errors - giving you actionable insights for improvement.
Different export formats often have different success rates and user experiences, helping you prioritize which formats need the most attention or better documentation.
This forward-looking question collects concrete suggestions from users who just completed the task, capturing their fresh perspective on what's missing or could be improved.