How easy was it to customize your dashboard? Product Survey Question
Understand how intuitive your dashboard customization is and identify friction points that could prevent users from personalizing their experience.
Question type
Rating scale 1-7
Primary metric
Answer scale variations
| Style | Options |
|---|---|
| Typical choice | Very difficult Difficult Somewhat difficult Neutral Somewhat easy Easy Very easy |
| More emphatic | Extremely difficult Very difficult Difficult Neither easy nor difficult Easy Very easy Extremely easy |
| Process-focused | Highly complicated Complicated Somewhat complicated Moderate Somewhat simple Simple Highly simple |
| Expectation-based | Much harder than expected Harder than expected Somewhat harder As expected Somewhat easier Easier than expected Much easier than expected |
Follow-Up Questions
When users report difficulty customizing their dashboard, you need to quickly understand what's blocking them. These follow-up questions help you identify specific pain points in your customization flow and discover which features users actually want to adjust.
This identifies the exact friction point in your customization UX so you know whether to fix discoverability, simplify the flow, or expand options.
This reveals which customization features matter most to your users, helping you prioritize which aspects of dashboard flexibility to improve first.
Open-ended context captures the specific user journey and edge cases that multiple choice can't anticipate, revealing unexpected customization needs.
When to Use This Question
SaaS Products: Send immediately after a user completes their first dashboard customization via in-app modal, because you'll capture their raw experience with your interface before they forget which steps felt confusing or intuitive.
Web Apps: Trigger 48 hours after account creation for users who've accessed the dashboard settings at least once through email survey link, because this timing catches both those who succeeded and those who struggled, giving you a complete picture of onboarding friction.
Mobile Apps: Display right after users exit dashboard edit mode for the first three customization sessions using slide-up in-app survey, because mobile customization often requires multiple attempts to get right, and you'll spot patterns in which attempts feel harder.
E-commerce: Ask within 24 hours after merchants publish their first customized storefront dashboard via embedded widget in the admin panel, because this captures their experience while they still remember specific pain points with widget placement, color schemes, or layout options.
Digital Products: Send one week after users with creator or pro accounts access advanced dashboard features through contextual in-app prompt, because power users need time to explore customization depth, and their feedback reveals whether your advanced options are discoverable and well-designed.
Related Questions
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