How easy was it to configure the settings? Product Survey Question
Measure the friction users experience when adjusting your app's settings and identify configuration pain points that could lead to abandonment or support tickets.
Question type
Rating scale 1-7
Primary metric
Answer scale variations
| Style | Options |
|---|---|
| Typical choice | Very difficult Difficult Somewhat difficult Neutral Somewhat easy Easy Very easy |
| More emphatic | Extremely difficult Very difficult Difficult Neither easy nor difficult Easy Very easy Extremely easy |
| Process-focused | Required lots of help Required some help Required a bit of help Managed on my own Fairly straightforward Straightforward Very straightforward |
| Expectation-based | Much harder than expected Harder than expected Slightly harder As expected Slightly easier Easier than expected Much easier than expected |
Follow-Up Questions
Understanding why users found your settings difficult or easy transforms a basic ease score into actionable product improvements. These follow-ups help you identify specific friction points in your configuration flow and prioritize what to fix first.
This open-ended follow-up captures the specific pain points users experienced, giving you concrete issues to address rather than just knowing something was hard.
Breaking down the configuration flow into specific stages helps you pinpoint exactly where users struggle, so you can focus improvements on the highest-impact areas.
This question surfaces user-suggested solutions and feature requests, often revealing simple improvements you might have overlooked.