How easy was it to configure the settings? Product Survey Question
Measure the friction users experience when adjusting your app's settings and identify configuration pain points that could lead to abandonment or support tickets.
Question type
Rating scale 1-7
Primary metric
Answer scale variations
| Style | Options |
|---|---|
| Typical choice | Very difficult Difficult Somewhat difficult Neutral Somewhat easy Easy Very easy |
| More emphatic | Extremely difficult Very difficult Difficult Neither easy nor difficult Easy Very easy Extremely easy |
| Process-focused | Required lots of help Required some help Required a bit of help Managed on my own Fairly straightforward Straightforward Very straightforward |
| Expectation-based | Much harder than expected Harder than expected Slightly harder As expected Slightly easier Easier than expected Much easier than expected |
Follow-Up Questions
Understanding why users found your settings difficult or easy transforms a basic ease score into actionable product improvements. These follow-ups help you identify specific friction points in your configuration flow and prioritize what to fix first.
This open-ended follow-up captures the specific pain points users experienced, giving you concrete issues to address rather than just knowing something was hard.
Breaking down the configuration flow into specific stages helps you pinpoint exactly where users struggle, so you can focus improvements on the highest-impact areas.
This question surfaces user-suggested solutions and feature requests, often revealing simple improvements you might have overlooked.
When to Use This Question
SaaS Products: Deploy this immediately after first settings save via in-app modal, capturing friction while users still remember their experience. This timing catches 80% of setup abandonment issues before they compound into support tickets.
Web Apps: Trigger 5-10 minutes after users complete their initial configuration sequence using a slide-in panel, allowing them to actually test their settings first. Early feedback reveals UI confusion patterns that cause repeated configuration attempts.
Mobile Apps: Present this on third app launch through a native bottom sheet, giving users time to encounter their configuration choices in real usage. This 24-48 hour delay surfaces whether settings actually worked as expected in daily workflows.
E-commerce: Show right after checkout customization (saved addresses, payment methods, preferences) via exit-intent overlay, measuring friction in the setup that determines whether customers return. High difficulty scores directly correlate with single-purchase abandonment.
Digital Products: Ask within first 3 user sessions using contextual tooltip near settings icon, catching configuration problems during the critical onboarding window. Settings confusion is the #2 cause of Day 7 churn after products requiring complex initial setup.
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