How much effort did it take to learn the product? Product Survey Question
Measure how intuitive your onboarding is and identify friction points that could be preventing users from reaching their first "aha moment" with your product.
Question type
Rating scale 1-7
Primary metric
Answer scale variations
| Style | Options |
|---|---|
| Typical choice | Very difficult Difficult Somewhat difficult Neutral Somewhat easy Easy Very easy |
| Time-focused | Took a very long time Took a long time Took some time Moderate amount of time Fairly quick Quick Very quick |
| Learning curve | Extremely steep learning curve Steep learning curve Somewhat steep Moderate Somewhat gentle Gentle learning curve Very gentle learning curve |
| Effort intensity | Required enormous effort Required significant effort Required some effort Moderate effort Required little effort Required minimal effort Required almost no effort |
Follow-Up Questions
Understanding how easily users can learn your product is only the beginning. The real insights come from understanding why they rated their learning experience a certain way and where they encountered friction during onboarding.
This open-ended follow-up captures the specific moments, features, or resources that shaped their learning experience, giving you actionable detail beyond the numeric score.
Identifying which specific area caused learning friction helps you prioritize improvements to documentation, tutorials, or in-app guidance where they'll have the most impact.
This forward-looking question surfaces specific resource gaps or support needs that users wish had existed, directly informing your onboarding roadmap.