How satisfied are you with the support resolution? Product Survey Question
Measure how effectively your support team resolves customer issues and closes the loop on satisfaction after ticket resolution.
Question type
Rating scale 1-5
Primary metric
CSAT (Customer Satisfaction Score)
Answer scale variations
| Style | Options |
|---|---|
| Typical choice | Very dissatisfied Dissatisfied Neutral Satisfied Very satisfied |
| Resolution quality | Completely unresolved Poorly resolved Partially resolved Well resolved Perfectly resolved |
| Outcome-focused | Very unhappy with outcome Unhappy with outcome Neutral about outcome Happy with outcome Very happy with outcome |
| Expectation-based | Far below expectations Below expectations Met expectations Exceeded expectations Far exceeded expectations |
Follow-Up Questions
Understanding what drives satisfaction or dissatisfaction with support resolution helps you identify specific areas for improvement in your support process. These follow-ups capture the context and reasoning behind each rating, turning scores into actionable insights.
This open-ended question captures the specific moments, interactions, or outcomes that shaped their experience, giving you concrete examples of what worked or what fell short.
Knowing which dimension customers prioritize helps you focus improvement efforts on the factors that actually drive satisfaction for your user base.
This question uncovers missed opportunities and process gaps, especially valuable when someone rates their experience as less than satisfactory.