How satisfied are you with our app's performance? Product Survey Question
Understand if performance issues are frustrating users and causing churn before they abandon your app for faster alternatives.
Question type
Rating scale 1-5
Primary metric
CSAT (Customer Satisfaction Score)
Answer scale variations
| Style | Options |
|---|---|
| Typical choice | Very dissatisfied Dissatisfied Neutral Satisfied Very satisfied |
| Performance-focused | Very poor performance Poor performance Acceptable performance Good performance Excellent performance |
| Expectation-based | Far below expectations Below expectations Meets expectations Exceeds expectations Far exceeds expectations |
| Experience-focused | Very frustrating Frustrating Okay Smooth Very smooth |
Follow-Up Questions
Following up on a performance satisfaction question helps you understand not just how satisfied users are, but why they feel that way and what specific aspects need attention. These follow-ups transform a numerical score into actionable insights about speed, reliability, and user experience.
This helps you prioritize performance improvements by identifying which technical aspects matter most to your users right now.
Real examples from users reveal the contexts where performance issues actually impact their work or goals, making technical priorities clearer.
Understanding your competitive position helps you set realistic performance benchmarks and identify if you're falling behind user expectations set by other products.