How satisfied are you with our app's performance? Product Survey Question

Understand if performance issues are frustrating users and causing churn before they abandon your app for faster alternatives.

Question type

Rating scale 1-5

Primary metric

CSAT (Customer Satisfaction Score)

Answer scale variations

Comparison table
Style	Options
Typical choice	Very dissatisfied Dissatisfied Neutral Satisfied Very satisfied
Performance-focused	Very poor performance Poor performance Acceptable performance Good performance Excellent performance
Expectation-based	Far below expectations Below expectations Meets expectations Exceeds expectations Far exceeds expectations
Experience-focused	Very frustrating Frustrating Okay Smooth Very smooth

Follow-Up Questions

Following up on a performance satisfaction question helps you understand not just how satisfied users are, but why they feel that way and what specific aspects need attention. These follow-ups transform a numerical score into actionable insights about speed, reliability, and user experience.

This helps you prioritize performance improvements by identifying which technical aspects matter most to your users right now.

Real examples from users reveal the contexts where performance issues actually impact their work or goals, making technical priorities clearer.

Understanding your competitive position helps you set realistic performance benchmarks and identify if you're falling behind user expectations set by other products.

When to Use This Question

SaaS Products: Deploy after 7-10 days of active use via in-app modal on dashboard, because users need enough experience to evaluate performance patterns meaningfully, and catching them in their primary workspace ensures contextually relevant feedback when performance is top of mind.

Mobile Apps: Trigger immediately after completing a resource-intensive task like photo processing or file sync using an in-app slide-up card, because performance perception is strongest right after testing the app's limits, and real-time feedback captures authentic reactions before users rationalize away frustrations.

E-commerce: Present within 24 hours after checkout completion through email follow-up with one-click rating, because post-purchase is when customers reflect on the entire experience including page load times and checkout flow speed, and email allows thoughtful responses without interrupting the shopping flow.

Web Apps: Show at the end of the first full work session (typically 45-60 minutes) using a dismissible corner notification, because this timing captures initial impressions while users are still engaged, and non-intrusive placement respects their workflow while the performance experience is fresh and memorable.

Digital Products: Display after the third successful feature use within a single session via contextual tooltip near the action button, because repeated interactions reveal performance consistency better than single uses, and contextual placement connects the rating directly to the experience they're evaluating, reducing ambiguity about what performance means.

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