How satisfied are you with the clarity of the information provided? Product Survey Question
Measure how effectively your content communicates—clear information drives confident decisions, reduces support requests, and builds user trust.
Question type
Rating scale 1-5
Primary metric
CSAT (Customer Satisfaction Score)
Answer scale variations
| Style | Options |
|---|---|
| Typical choice | Very dissatisfied Dissatisfied Neutral Satisfied Very satisfied |
| Clarity-focused | Very unclear Unclear Somewhat clear Clear Very clear |
| Understanding-based | Didn't understand at all Hard to understand Somewhat understandable Easy to understand Completely understood |
| Information quality | Very confusing Confusing Acceptable Well-explained Perfectly clear |
Follow-Up Questions
Follow-up questions help you understand the "why" behind satisfaction scores and identify specific areas for improvement in your information delivery. They transform a single data point into actionable insights about content quality, presentation, and user needs.
This open-ended question reveals whether users found what they needed or if there are gaps in your information coverage, helping you prioritize content additions.
This categorizes clarity issues so you can focus improvements on the specific elements that confuse users most frequently, whether it's language, layout, or supporting materials.
This forward-looking question captures concrete suggestions for improvement directly from users who struggled with clarity, often revealing simple fixes you hadn't considered.