How satisfied are you with the delivery service? Product Survey Question
Measure customer sentiment about your delivery experience to quickly identify service issues and improve logistics operations that directly impact retention.
Question type
Rating scale 1-5
Primary metric
CSAT (Customer Satisfaction Score)
Answer scale variations
| Style | Options |
|---|---|
| Typical choice | Very dissatisfied Dissatisfied Neutral Satisfied Very satisfied |
| Service quality | Poor service Below expectations Acceptable Good service Excellent service |
| Experience-focused | Very disappointed Disappointed Neither disappointed nor pleased Pleased Very pleased |
| Expectation-based | Far below expectations Below expectations Met expectations Exceeded expectations Far exceeded expectations |
Follow-Up Questions
Understanding why customers rate your delivery service a particular way reveals specific operational improvements and helps you prioritize what matters most to your customers. These follow-up questions dig into the concrete factors behind satisfaction scores.
This pinpoints which delivery aspects drive satisfaction, letting you focus resources on areas with the biggest impact rather than guessing what matters most.
Open-ended feedback captures specific incidents and suggestions that structured questions miss, often revealing fixable problems you didn't know existed.
This reveals whether you're setting realistic delivery promises and helps identify gaps between marketing claims and actual service performance.