How satisfied are you with the search functionality? Product Survey Question
Measure how well users can find what they need and spot friction points in your search experience before they turn to competitors.
Question type
Rating scale 1-5
Primary metric
CSAT (Customer Satisfaction Score)
Answer scale variations
| Style | Options |
|---|---|
| Typical choice | Very dissatisfied Dissatisfied Neutral Satisfied Very satisfied |
| Experience-focused | Frustrating Disappointing Acceptable Good Excellent |
| Expectation-based | Far below expectations Below expectations Met expectations Above expectations Exceeded expectations |
| Quality-focused | Poor Fair Average Good Outstanding |
Follow-Up Questions
Understanding what drives satisfaction or dissatisfaction with search helps you prioritize improvements that matter most to users. These follow-ups capture the "why" behind the rating and reveal specific pain points or delights.
This open-ended follow-up lets users explain their rating in their own words, surfacing issues or praise you might not have anticipated in predefined options.
Knowing what users prioritize helps you focus improvements where they'll have the greatest impact on satisfaction scores.
This future-focused question uncovers enhancement opportunities and feature requests directly from users who engage with search regularly.