How satisfied are you with the search functionality? Product Survey Question

Measure how well users can find what they need and spot friction points in your search experience before they turn to competitors.

Question type

Rating scale 1-5

Primary metric

CSAT (Customer Satisfaction Score)

Answer scale variations

Comparison table
Style	Options
Typical choice	Very dissatisfied Dissatisfied Neutral Satisfied Very satisfied
Experience-focused	Frustrating Disappointing Acceptable Good Excellent
Expectation-based	Far below expectations Below expectations Met expectations Above expectations Exceeded expectations
Quality-focused	Poor Fair Average Good Outstanding

Follow-Up Questions

Understanding what drives satisfaction or dissatisfaction with search helps you prioritize improvements that matter most to users. These follow-ups capture the "why" behind the rating and reveal specific pain points or delights.

This open-ended follow-up lets users explain their rating in their own words, surfacing issues or praise you might not have anticipated in predefined options.

Knowing what users prioritize helps you focus improvements where they'll have the greatest impact on satisfaction scores.

This future-focused question uncovers enhancement opportunities and feature requests directly from users who engage with search regularly.

When to Use This Question

SaaS Products: Survey after 3-5 search attempts within a single session via in-app modal, because this captures the point where users have formed clear opinions about search quality without interrupting their initial exploration.

E-commerce: Trigger for users who searched 3+ times in the past week using email survey with incentive, because frequent searchers have the most valuable insights and the incentive drives completion rates from your power users.

Mobile Apps: Display immediately after a failed search (no results or user exits search without clicking) via slide-up card at bottom of screen, because real-time feedback while frustration is fresh reveals specific problems with indexing, synonyms, or filtering.

Web Apps: Survey monthly active users who search 10+ times per month through persistent feedback button near search bar, because these power users depend on search daily and can identify subtle issues with relevance ranking, filters, and result quality that casual users miss.

Digital Products: Ask 7 days after account creation via in-product banner on search results page, because new users provide unbiased feedback about search discoverability and intuitiveness before they've developed workarounds for poor search functionality.

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