How satisfied are you with our response to your feedback? Product Survey Question

Understand how well your feedback loop resonates with users and strengthen trust by showing them their voice truly matters in shaping your product.

Question type

Rating scale 1-5

Primary metric

CSAT (Customer Satisfaction Score)

Answer scale variations

Comparison table
Style	Options
Typical choice	Very dissatisfied Dissatisfied Neutral Satisfied Very satisfied
Response quality	Poor response Below expectations Acceptable Good response Excellent response
Acknowledgment-focused	Not addressed at all Poorly addressed Somewhat addressed Well addressed Fully addressed
Action-oriented	No action taken Minimal action Some action Good action Immediate action

Follow-Up Questions

Understanding how users feel about your feedback loop is crucial, but satisfaction alone doesn't reveal what's working or where you're falling short. These follow-up questions help you identify specific strengths and gaps in your feedback response process.

This captures the specific actions or behaviors that made users feel heard, giving you concrete examples to replicate across your team.

Open-ended improvement suggestions often reveal systemic issues or expectations you weren't aware users had about your feedback process.

This structured data helps you prioritize where to invest resources in your feedback operations based on what users actually value.

When to Use This Question

SaaS Products: Within 48 hours of resolving a support ticket or implementing a feature request, trigger via in-app notification or follow-up email, catching users while the resolution is still fresh and measuring whether your feedback loop actually closes satisfaction gaps.

E-commerce: 7-14 days after a customer service interaction about a return, exchange, or complaint, send via transactional email or SMS, because this window shows whether your resolution not only fixed the problem but also restored confidence in shopping with you again.

Mobile Apps: Immediately after users receive an in-app response to their submitted feedback or bug report (within the same session if possible), display as a slide-up modal, proving you're listening and creating a tight feedback-on-feedback loop that improves your support quality in real-time.

Web Apps: 3-5 days following a product update or feature release that directly addressed user-submitted requests, present via contextual banner when users interact with the new feature, demonstrating responsiveness and validating that user input shapes your roadmap.

Digital Products: Within one week of completing a refund, technical support case, or content update requested by the customer, deliver through personalized email with reference to their specific issue, measuring whether your resolution process meets expectations and identifying support team performance gaps.

feedback.tools

Start collecting user feedback

Get Started