How satisfied are you with our response to your feedback? Product Survey Question
Understand how well your feedback loop resonates with users and strengthen trust by showing them their voice truly matters in shaping your product.
Question type
Rating scale 1-5
Primary metric
CSAT (Customer Satisfaction Score)
Answer scale variations
| Style | Options |
|---|---|
| Typical choice | Very dissatisfied Dissatisfied Neutral Satisfied Very satisfied |
| Response quality | Poor response Below expectations Acceptable Good response Excellent response |
| Acknowledgment-focused | Not addressed at all Poorly addressed Somewhat addressed Well addressed Fully addressed |
| Action-oriented | No action taken Minimal action Some action Good action Immediate action |
Follow-Up Questions
Understanding how users feel about your feedback loop is crucial, but satisfaction alone doesn't reveal what's working or where you're falling short. These follow-up questions help you identify specific strengths and gaps in your feedback response process.
This captures the specific actions or behaviors that made users feel heard, giving you concrete examples to replicate across your team.
Open-ended improvement suggestions often reveal systemic issues or expectations you weren't aware users had about your feedback process.
This structured data helps you prioritize where to invest resources in your feedback operations based on what users actually value.