How satisfied are you with your onboarding experience? Product Survey Question
Measure first impressions that predict long-term retention and pinpoint onboarding friction before it costs you users.
Question type
Rating scale 1-5
Primary metric
CSAT (Customer Satisfaction Score)
Answer scale variations
| Style | Options |
|---|---|
| Typical choice | Very dissatisfied Dissatisfied Neutral Satisfied Very satisfied |
| Experience-focused | Poor experience Below expectations Met expectations Good experience Excellent experience |
| Journey-oriented | Very rough start Rocky start Okay start Smooth start Seamless start |
| Readiness-based | Not ready at all Poorly prepared Somewhat prepared Well prepared Fully ready |
Follow-Up Questions
Understanding why users felt a certain way about onboarding reveals the specific touchpoints that worked or fell short. These follow-up questions help you identify which parts of your onboarding process need attention and what's already resonating with new users.
This captures the specific moments or features that made onboarding click for users, giving you proven elements to emphasize and replicate.
Pinpointing the weakest link in your onboarding flow lets you prioritize improvements where they'll have the biggest impact on new user success.
This open-ended question uncovers specific gaps or friction points that your structured onboarding might be missing, often revealing insights you hadn't considered.